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Cause
Possible remedy
The volume of the music or phone is too loud or too quiet
Different audio sources
have different outputs
To change the volume of the
phone or any other sound
source to uStream, first use
the volume button of that
external device, then make
minor adjustments with the
uStream
I have difficulties understanding the phone conversation
in a noisy environment
Your hearing aid
microphones are set too
high during the call
Reduce the environmental
noise by pressing the volume
down button for two seconds
and then use the phone
volume button to increase the
phone volume
The caller can hear me but I cannot hear the caller
The call was transferred
to your phone
Make sure the call is
transferred back to uStream
via the phone menu or long
press of the access ( )
button
Some phones, when
accepting the call through
the phone button, don’t
use uStream
Always accept the call by
pressing the access ( )
button
Cause
Possible remedy
uStream is no longer recognized by the phone or other
Bluetooth device to which it was previously paired
Two minutes after no
device was found,
uStream stops seeking
devices to save power
Switch uStream off, wait until
the red indicator switched off,
then turn device on again
The devices are too far
away from each other
Bring devices within one
meter of each other and try
again
uStream can be paired
to a maximum of six
different Bluetooth
devices. If the internal
memory is full, new
pairings may overwrite
previous pairings
Repeat the pairing between
uStream and the Bluetooth
device which was over-written
Pairing was deleted
Repeat the pairing between
uStream and the Bluetooth
device which was deleted
I am not streaming but the hearing aids keeps switching
between streaming and the normal hearing aid program
Your phone sends
sounds to uStream due
to incoming SMS or mails
Disable the system sounds
for reminders, alarms, SMS,
etc. via your phone menu
Phone key tones are
switched on
Switch off phone key tones
via your phone menu
