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Cause
Possible remedy
I hear my phone’s key-press tones in my hearing aids
The key-press tones
may be enabled on your
phone
Deactivate key-press and
confirmation tones on your
phone. Please refer to the
phone’s user guide
Every time I switch on my phone, the music player starts
For some phones this is
normal behavior and not
initiated by uStream
Some phones can be
configured not to start the
music player automatically.
Press and hold the access
( ) button to stop streaming.
Or, stop the music player via
phone menu after the phone
is connected
When I get into my car, the uStream connection to my
phone shows unexpected behavior
The car Bluetooth system
connects to your phone
Consider disconnecting the
car system from your phone
I accepted the incoming phone call but cannot hear the
call in my hearing aids
Some phones don’t use
uStream when accepting
the call through the
phone button
Always accept the call by
pressing the uStream access
( ) button
Cause
Possible remedy
The phone is ringing but the indicator light is not solid
blue and there is no ringing signal through the hearing
aids
Bluetooth is disabled
in the phone
Ensure Bluetooth is enabled
according to your phone’s
user guide
uStream and your phone
are not connected to
each other
1. Disable the Bluetooth
functionality in your phone
and turn it on again
2. Restart uStream by
switching it off and then
on. The uStream Bluetooth
functionality will be
automatically reactivated
3. Activate uStream by
selecting it in the phone’s
“Active device” menu
4. Reduce the distance
between uStream and the
phone
uStream is not paired
to the phone
Follow the Bluetooth pairing
process in this guide
The distance is too great
between uStream and
the phone
Wear uStream clipped to your
clothing. Keep distance to
phone within <10m (<30ft)
