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Unitech PA960

Appendix C

Troubleshooting Guide

Problem

Solution
Battery needs recharging or replacement.
Insure that battery is installed correctly.
Adjust " Power Properties"
Battery needs recharging.
Adjust " Power Properties" - especially if peripherals are used.
Adjust backlight of LCD or Keypad.
Replace battery pack if old(battery can be recharged approximately
500 cylces.)

"Low Backup Battery" message

Charge terminal for 16 hours.
Make sure terminal is powered on.
Adjust screen brightness.
Calibrate touch screen.
Perform a warm boot 

- WARNING - Unsaved data will be lost.

Perform a cold boot

 - WARNING - Terminal will be reset to default

settings and data will be lost.

Make sure scanning application is loaded and operational.
Run " Scanner Setting" program to modify barcode read setting.
Bar code might be distorted and should be replaced.
Battery needs recharging or replacement.
If terminal is processing data, attach charging cable to insure the
battery isn't depleted.
If terminal is connected to AC power, disconnect.
Perform a warm boot

 - WARNING - Unsaved data will be lost.

Perform a cold boot

 - WARNING - Terminal will be reset to default

settings and data will be lost.

Terminal does not power on.

Bar code not read.

Terminal will not shut off.

Terminal either dow not respond,
or responds inaccurately to touch
screen input.

Screen is blank

Battery life is short

Terminal shuts itself down.

Summary of Contents for PA960

Page 1: ...1 Product Reference Guide Unitech PA960 Product Reference Guide Unitech America Unitech APAC Unitech Europe Unitech Greater China Unitech Japan www unitech adc com P N 400277 REV A...

Page 2: ...the ON OFF Key 11 Adjusting Screen Contrast 11 Calibrating the PT930SA 11 Setting Time Zone Date and Time 11 Flash Memory 13 Chapter 2 Using the Keypad and Scanner 14 Keypad 14 Software Keyboard Windo...

Page 3: ...chronized 31 Changing Synchronization Options 32 Installing and Removing Software 32 InBox 33 Sending and Receiving E Mail with InBox 33 Sending Mail Remotely 33 Setting Up Remote Mail 34 Work Remotel...

Page 4: ...s CE operating system and incorporates an integral bar code scanning laser device color LCD with touch screen keypad IrDA interface and wireless communication capability It provides the user with a st...

Page 5: ...ttery The backup battery will chargefrom external power or the main battery if the main battery still has enough power to turn on In the event the main battery is fully charged refrain from using the...

Page 6: ...ssories After opening the box please make sure the following accessories for the PA960 are present Stylus Pulling tags RF Card Cushion Unitech PA960 Quick Reference Guide PA960 CD PA960 Main Body Batt...

Page 7: ...system warm start Keypad Stylus This stylus is design for tapping screen and also for accessing batter door via the screw driver in the stylus Bar Code Laser Scanner LED Indicator for scanning good an...

Page 8: ...nal Installing the Battery Pack Remove the battery compartment door located on the lower back side of the unit by using the screw driver of Stylus Position the battery pack with the label side towards...

Page 9: ...Power to the PA960 3 Position the battery pack and install the battery compartment door by using sylus screw driver Charging the Main and Backup Batteries for the First Time It may take up to 16 hours...

Page 10: ...ve the PCMCIAcard simply pull outward on this tab Using the Stylus CAUTION Never use anything other than thePA960 s stylus on the screen Using another object as a stylus could cause permanent damage T...

Page 11: ...s press the ENT key to confirm it or press the ESC key to cancel it This screen will automatically appear when the unit is powered on for the first time or after the system is reset This screen can al...

Page 12: ...arest listed one 3 Select the Daylight Savings Time check box if necessary 4 Tap the APPLY button Tap the Left or Right arrows to scroll the month Or directly tap location of year or month to change t...

Page 13: ...writable location in which to store up to 8 MB of programs and data files The benefit of this feature is that files and programs saved in Flash Memory are unaffected by the PA960 s power status To acc...

Page 14: ...key is used to perform alternative key functions Back space The Backspace key is used to erase previously input characters ESC The Escape key will perform the same function as tapping the CANCEL butto...

Page 15: ...g exe FUNC 6 Task manager FUNC TAB Toggle screen LCD backlight FUNC Increase screen brightness FUNC ESC Check Stylus properties Re Calibrate the PA960 s touch screen FUNC 8 Power Properties FUNC 9 Sys...

Page 16: ...t of other characters The Windows based keyboard replicates the layout of a standard PC keyboard Closing the Keyboard Tap the keyboard icon to close the Windows CE keyboard Moving the Keyboard Use the...

Page 17: ...s all major bar code labels with excellent performance Trigger keys are located on the left and right sides of the unit Press either one to activate the laser scanner The PA960 also has a built in Sca...

Page 18: ...y power while the depleted batteries are still installed in the battery compartment Note Before using the PA960 for the first time charge the unit for 16 hours to fully charge the empty backup battery...

Page 19: ...ery charge is low or very low and charging the PA960 is recommended Power Status Indication Four different icons are displayed on the status bar to indicate the on board power status Backup Battery Lo...

Page 20: ...Power Properties Check Battery Status It is necessary to charge the battery when Low or Very Low are displayed in bold characters If Low or Very Low are still displayed after charging please contact U...

Page 21: ...sk or all tasks are waiting for input In default setting the PA960 will automatically turn itself off if it remains idle for 3 minutes and when there is no external charging power applied Pressing the...

Page 22: ...en key This function is only activated by the PA960 s keypad rather than the Windows CE keyboard Cold Boot Press the coldboot buttom underneith the PCMCIA cover the terminal will perofrm coldboot NOTE...

Page 23: ...hey may be depleted more rapidly at the high end of this range It is recommended to store batteries within normal room temperature ranges Charging Considerations It is important to consider the enviro...

Page 24: ...een mobile PA960 and host computers Microsoft ActiveSync for details about serial communication via RS232 USB port Docking Station Plug the RS232 end of the communication cable to the PC s 9 pin Com P...

Page 25: ...nc Before beginning installation carefully read the following If you run the Windows NT operating system with a service pack you will be informed during setup that you may need to reinstall the servic...

Page 26: ...Execute this program Select the folder into which Microsoft ActiveSync will be installed If you choose not to download into the displayed default folder click the Change button After you ve selected...

Page 27: ...detect a connection click the Cancel button and manually configure the communication settings For more information see Change Communications Settings later in this chapter When the PA960 is initially...

Page 28: ...be connected to the same PC via a Partnership The default Device Name assigned to the PA960 is WinCE It is important to specify a different name for each terminal if more than one terminal is to be co...

Page 29: ...is window which is the root window to the PA960 to copy and move files between the PA960 and your desktop computer as de scribed in the Synchronization section Open the Explorer window by double click...

Page 30: ...gs Con trol Panel select the Communication icon select the PC Connection Tab and then tap the Change Connection Button For more information see Microsoft ActiveSync Help Set your baud rate on the PA96...

Page 31: ...Sync in either of the following ways If you want to change the terminal s default baud rate or use IrDA to communicate with the Host PC follow the steps below to adjust it Select the baud rate from th...

Page 32: ...0 MyDocu ments folder if the assigned Device Name is PA960 View those files by double clicking the short cut PA960 MyDocuments icon on your desktop computer If you have enabled file synchronization yo...

Page 33: ...n be installed as long as there is sufficient memory or storage space First install the software on your desktop computer and then connect the PA960 to your desktop computer Some software programs pro...

Page 34: ...rogram can be found in the Help function on the PA960 To view Help tap Start and then Help Sending Mail Remotely In addition to exchanging mail messages with your desktop computer you can send and rec...

Page 35: ...etting Up Remote Mail You can use multiple mail ser vices to obtain mail For each mail service you will access first set up and name each mail service If you will use the same service to connect to di...

Page 36: ...l server or your desk top computer You ll need to download a full message before you can view its attachments You can mark the messages that you want to retrieve in their entirety the next time you sy...

Page 37: ...CE can support TCP IP protocol so the user can easily connect to the Internet by Modem or RF The following chapter is an introduction on how to connect the PA960 to a network via TCP IP There are seve...

Page 38: ...loaded with connection software from Cisco and Lucent WaveLAN Agere Orinoco The PA960 will automatically detect these RF cards and then display the following screen during the first time installation...

Page 39: ...ent to determine whether a DHCP server is available in your LANenvironment If available tap the radio button Obtain an IP address via DHCP and then tap the OK button Tap the Name Servers tab and then...

Page 40: ...OK again Select the Windows directory Tap Start Run Browse Cisco 350 Site Survey Tool The Unitech PA960 includes the Cisco 350 Site Survey Tool pre loaded To access the Site Survey Tool 1 Open My Comp...

Page 41: ...WaveLAN icon Under the Power Management tab select Card Power Management Tap OK Cisco Select Power Save Mode Select MAXPSP Click OK Select Aironet Client Utility exe Click OK Click OK again Select the...

Page 42: ...y place delimiter characters behind scanned data and save the settings Run this program from Windows Scanner Setting exe and Scanner Control Panel will be displayed Scan2Key The Scan2Key application c...

Page 43: ...ode 32 Yes Send Leading Code Send Trailing Code Telpen Yes Character Set EAN 128 Yes Code 128 Yes Yes MSI Plessy Yes Yes Yes Check Digit Module Code 93 Yes Yes Code 11 Yes Yes Yes One Two Check Digit...

Page 44: ...Memory Manager included 32MB for OS and application programs CPU Intel StrongARM 206MHz 32 CPU Built in real time clock Input Devices Touch screen stylus keypad full alphanumeric software keyboard mag...

Page 45: ...nous communications and baud rate up to 115 2K bps IrDA Compliant to IrDA1 2 SIR Baud rate up to 115 2K bps N e a r F a r 5 m i l 2 0 i n 5 1 c m 5 2 i n 1 3 2 c m 7 5 m i l 1 7 i n 4 3 c m 8 0 i n 2...

Page 46: ...4V 1800mAH Main Battery Pack Standby mode 100mA Suspend mode 5mA Power Consumption Lithium Ion battery At 8V Battery Charge 3 hours with external AC DC adapter 3 hours with docking station Barcode Sy...

Page 47: ...ypically takes 3 hours AC DC adapter 12 VDC 2Awith regulator Power Input 16 pin connector for charging and communication pads to main unit Interface 1 EIA RS232C IDC type connector via PC computer 1 U...

Page 48: ...Windows BootMode exe from PA960 by tapping My Computer Windows double tapping BootMode 4 Plug the power adapter into the PA960 3 Insert the Compact Flash Card into the PA960 2 Copy file NK bin from th...

Page 49: ...cally cold start with the new OS Press the 2 key to select OS Image Update FlashRom s content will be erased and the new OS will be written to FlashRom Then you will see the system will automaticlly r...

Page 50: ...WARNING Terminal will be reset to default settings and data will be lost Make sure scanning application is loaded and operational Run Scanner Setting program to modify barcode read setting Bar code mi...

Page 51: ...he requirements of DHHS CDRH 21CFR Subchapter J and to the requirements of IEC 825 1 Class II and Class 2 products are not considered to be hazardous The PA960 contains internally a Visible Laser Diod...

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