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8. Camera Malfunction
WARNING: DO NOT ATTEMPT TO OPEN THE CAMERA HOUSING IN ANY CASE WITHOUT
CONSENTING THE FACTORY.
Camera malfunction rarely happens. In case camera malfunctions, the following troubleshooting
procedures would help to minimize the problem; it definitely helps the user to find out the actual
problem and may save a trip for sending the camera back to the factory.
a) First of all, unplug the power supply and disconnect the 12-pin Hirose power connector and any
attached cable(s) from the camera unit. Make sure there is nothing connected to the camera at this
time.
b) Close all necessary frame grabber software files on the computer.
c) Check the 12V DC power supply at the 12-pin connector cable and make sure it does provide the
correct voltage to the 12-pin connector. If it does not, replace a good power supply and proceed
the following steps.
d) Make sure to set the camera shutter dial switch and mode switches at the correct position (refer
to section 4, timing signals, for details.)
e) Now, power up the camera with frame grabber cable(s) connected to the camera and the frame
grabber. Click on UP-680/UP-680CL configuration file from the frame grabber's configuration file
list. If all the above camera and frame grabber setup procedures are done correctly, a good image
should be appeared on a display monitor.
f) If it fails to show any good images, check the interface cable pinouts, both camera and frame
grabber end, consult UNIQ or frame grabber manufacturer if necessary. Also, make sure the UP-
680/UP-680CL camera configuration file is correct.
g) If problem still exits, contact UNIQ or frame grabber manufacturer for further assistance.
h) If live video does exit but it's not good or clean, check frame grabber configuration file settings
or contact UNIQ or frame grabber manufacturer for assistance.
i) " I do get the video but it's too dark." Make sure the lens is wide open and shutter speed dial
switch is at "no" shutter or "low speed" shutter.
J) Point the camera at a bright scene without a lens on, a blank or bright display should be seen on
a display monitor. Covering the CCD camera with hand or lens cap should see a dark video. If no
video occurs, most likely the CCD camera is damaged, assuming that all setup procedures were
done correctly above. Consult camera technical support at the factory.
k) If there is a good video but it is not clean or bad, it is possible that the CCD imager glass is
dirty, or the CCD camera could be partially damaged. Use high-pressure air to blow the dirt away
on the CCD protective glass surface if the CCD glass is not clean. If the problem still exists,
contact the UNIQ technical support for help.
