17
l) If there is a good video but the RS232C communication fails, or if the camera does not respond
after sending a command, make sure to check the following.
i)
Go to Hyper Terminal program
Click File and click Properties
Click Settings tab
Click ASCII Setup…
In ASCII Sending section, check Echo typed characters locally but uncheck Send line
ends with line feeds
ii) If RS-232C is via 9-pin D-sub connector at PC end, make sure to short or connect pin # 4
and #6, and then short or connect pin # 7 and #8, but do not connect all 4 pins
together.
9. Technical Support Information
For technical assistance, contact UNIQ Technical Support or Applications Engineer at
Phone:
(408) 330-0818
Fax:
(408) 330-0886
Email:
Company contact information:
UNIQ VISION, INC.
3220 Scott Blvd.
Santa Clara, CA 95054
Phone:
(408) 330-0818
Fax:
(408) 330-0886
Our website:
www.uniqvision.com
Sales Inquiries:
Technical Support:
