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WARRANTY / RETURNS / EXCHANGES
We understand that sometimes you may need to return a product you have purchased from Welding Guns Of
Australia PTY LTD Authorised Dealer Network, to assist you, we have set out below the Welding Guns Of Australia
PTY LTD Returns Policy that you should know.
Our Returns Policy includes the rights you have under the Australian Consumer Law and other relevant laws.
Your Rights under the Australian Consumer Law - Our goods come with guarantees that cannot be excluded under
the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for
any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the
goods fail to be of acceptable quality and the failure does not amount to a major failure.
• You shall inspect the Goods on delivery and shall within seven (7) days of delivery (time being of the essence)
notify Welding Guns Of Australia PTY LTD of any alleged defect, shortage in quantity, damage or failure to comply
with the description or quote.
• You shall also afford Welding Guns Of Australia PTY LTD the opportunity to inspect the Goods within a reasonable
time following delivery if you believe the Goods are defective in any way.
• If you shall fail to comply with these provisions the Goods shall be presumed to be free from any defect or damage.
For defective Goods, which Welding Guns Of Australia PTY LTD has agreed in writing that you are entitled to reject,
Welding Guns Of Australia PTY LTD liability is limited to either (at the Welding Guns Of Australia PTY LTD
discretion) replacing the Goods or repairing the Goods except where you have acquired Goods as a consumer within
the meaning of the Trade Practices Act 1974 or the Fair Trading Acts of the relevant state or territories of Australia,
and is therefore also entitled to, at the consumer’s discretion either a refund of the purchase price of the Goods, or
repair of the Goods, or replacement of the Goods.
Returns will only be accepted provided that:
(a) You have complied with the provisions outlined above, and
(b) where the Goods are unable to be repaired, the Goods are returned at your cost within thirty (30) days of the
delivery date, and
(c) Welding Guns Of Australia PTY LTD will not be liable for Goods which have not been stored or used in a proper
manner, and
(d) the Goods are returned in the condition in which they were delivered and with all packaging material, brochures
and instruction material in as new condition as is reasonably possible in the circumstances.
• Welding Guns Of Australia PTY LTD Accepts no responsibility for products lost, damaged or mislaid whilst in transit
• Welding Guns Of Australia PTY LTD may (at their sole discretion) accept the return of Goods for credit but this may
incur a handling fee of up to fifteen percent (15%) of the value of the returned Goods plus any freight costs.
• Where a failure does not amount to a major failure, Welding Guns Of Australia PTY LTD is entitled to choose
between providing you with a repair, replacement or other suitable remedy.
• Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian
Consumer Law does recognise that the relevant time period can vary from product to product, depending on factors
such as the nature of the product and the price. Welding Guns Of Australia PTY LTD adopts the same approach. As
you can appreciate, the type of remedy we can offer you may also vary depending on how long it takes you to return
the product to us.
MAKING A CLAIM
If you wish to make a claim under this Warranty, you should:
• Return the product to the point of purchase either in person or on a prepaid courier; or
• Contact Us by Telephone at one of our service centres:
Sydney Head Office: 02 9870 4200 or Mail PO Box 3033 Lansvale NSW 2166.
Queensland:
07 3333 2855
Victoria:
03 8682 9911
Western Australia:
08 6363 5111
When returned, the product must be accompanied with the original invoice including the purchase price and
disclosing the purchase date
All costs of installation, cartage, freight, travelling expenses, hiring tools and insurance are paid by the
Customer.
To the extent permitted by law, our total liability for loss or damage of every kind related to the product in any way
whatsoever is limited to the amount paid to the retailer by you for the product or the value of the product.
No responsibility will be taken for products lost, damaged or mislaid whilst in transit.
