71U-1405-500; REV B
SPRITE QUICK REFERENCE GUIDE
Clearing Stock Jams
Cleaning
Basic Troubleshooting
Basic Alert Messages
LCD
Messages
Description
Corrective Action
(ALARM CLEAR)
Floppy
Failed
No floppy diskette detected in
disk drive.
Insert Unimark Application System Software
floppy diskette in disk drive.
Ensure diskette is fully inserted in disk drive.
No Fonts
Found
Font files unreadable, missing,
or corrupted.
Insert backup floppy diskette in disk drive.
Ensure diskette is fully inserted in disk drive.
No APP
Found
Application files unreadable,
missing, or corrupted.
Insert backup floppy diskette in disk drive.
Ensure diskette is fully inserted in disk drive.
No Setup
Found
Setup files unreadable, missing,
or corrupted.
Insert backup floppy diskette in disk drive.
Ensure diskette is fully inserted in disk drive.
Stock A
Out
Out of stock in Stock A
1
.
Load
Stock
Alternating message.
Replenish Stock A supply. Soft alarm cleared.
Stock B
Out
Out of stock in Stock B
1
.
Load
Stock
Alternating message.
Replenish Stock B supply. Soft alarm cleared.
Burster
Jam
Burster failure
1
.
Clear –
Reset
Alternating message.
Remove damaged stock from burster area and
press RESET push-button to clear hard alarm.
Coupon
Jam
Document jam
1
.
Clear –
Reset
Alternating message.
Clear jam, load stock correctly, and press
RESET push-button to clear hard alarm.
Exit
Full
Output bin full
1
.
Remove
Coupons
Alternating message.
Remove coupons from output bin. Soft alarm
cleared.
Note 1: Indicates that the two messages will be alternately displayed every 2 seconds as long as the
alarm exits.
To remove a ticket stock jam, use the following procedure:
1. Note the location of the jam indicated on the LCD and refer to the
figure to the left to locate the corresponding area where the jam
occurred.
2. Press the RESET key to try to clear the jam.
3. If the Document Path Jam message is cleared, press the ONLINE key
to continue operation.
4. If the jam condition persists, complete the following procedure:
4.1
Toggle the power switch to 0 (OFF) and disconnect the power
cord from the rear of the printer.
4.2
Unlock and open the door on the left side of cabinet..
4.3
Remove the ticket stock causing the jam through the opening in
the middle of the transport module.
4.4
Make sure that all the pieces of the jammed ticket stock are
removed from the transport module before continuing.
5. Plug the power cord back into the printer, toggle the power
switch to I (ON), and reload the ticket stock as described on page
one.
Using the Cleaning Card
A cleaning card is available for the Unit, which will clean the print head and the paper path
via a menu selection. To use the cleaning card (P/N 700-5014-200) follow these instructions:
1.
Press ONLINE/ENTER key to take the Unit to Offline/Menu.
2.
Press the up or down arrow keys to access MENU PRINT. Press ONLINE/ENTER key.
3.
Press the up or down arrow keys to access PRINT CLEAN. Press ONLINE/ENTER
key.
4.
The display will scroll REMOVE ALL STOCK FROM INPUT AND EXIT BINS.
5.
Once the stock has been removed, the display will scroll INSERT CLEANING CARD
IN EITHER BIN.
NOTE
Follow the instructions on the cleaning card envelope. Do not open the envelope until you
are ready to insert the cleaning card into the printer.
6.
Upon inserting the pre-saturated cleaning card, the coupon will move back and forth
three times over the print head and the magnetic read/write heads while the display
scrolls CLEANING IN PROGRESS. The operator will hear the drive rollers inside the
printer spin dry for about 10 seconds after each pass.
7.
The cleaning card will exit the unit when the cleaning cycle is complete. Properly dispose
of the used cleaning card.
8.
Press EXIT/RESET three times to return to Offline/Menu, then press ONLINE/ENTER
to return to Online.
WARNING
To prevent personal injury, remove power before clearing stock jams.
To prevent personal injury, do not touch motors when clearing ticket stock jams. After extended printer use, motors may
become hot to the touch.
CAUTION
To prevent damage, do not force door open beyond 90º. The cabinet has door locks to limit door opening to 95º.
To prevent damage, do not hit or scratch the printhead and encoder assemblies when clearing ticket stock jams. Contact
with hard objects can easily damage the printhead and encoder assemblies.
External Surfaces Cleaning Procedure
Examine the enclosure's external and internal surfaces, ventilation slots, transport
assembly, and internal components for dust buildup. Dust buildup should be removed to
maintain performance.
1.
Vacuum dust accumulation from the ventilation slots and other external surfaces of
the Unit.
2.
Dampen a soft cloth or paper towel with a mild solution of soap and water or a mild
commercial cleaner and wipe the surface.
3.
Dry the cleaned area with a clean, dry cloth or paper towel.
Internal Surfaces Cleaning Procedure
Dust is primarily produced by ticket stock passing through the transport assembly inside
the enclosure. Clean the internal surfaces of the enclosure as follows:
1.
Turn the Unit off and unplug the power cord.
2.
Unlock door on left side of enclosure and open.
3.
Remove all card stock from enclosure by rotating knurled knobs along transport path
as required.
4.
Use compressed air to blow dust from ticket stock path.
5.
Vacuum as much dust as possible from inside enclosure.
The table below describes typical problems that may occur, possible causes, and corrective actions.
Problem
Possible Cause
Corrective Action
Not operating
No power to unit
Power Switch in OFF position
Power cord not plugged in completely
ONLINE/ENTER button
pressed while Unit was on-
line
Press ONLINE/ENTER button to return On-line
Off-Line
Error forced printer off-line
Clear error, press RESET/EXIT and
ONLINE/ENTER
Stock loaded incorrectly
Remove stock and reload
Wrong stock type
Load direct thermal stock
Blank coupons
Contrast adjusted too low
Adjust Contrast option in the menu
Print too dark
Contrast adjusted too high for
current stock being used
Adjust darkness using the Adjust Contrast option
Stock supply depleted
Reload stock in depleted bin
Stock Light
flashing
Stock not loaded correctly
Remove and reload stock
Print not aligned
Print misalignment
Adjust Top and/or Left Margin
Printer Jamming
Stock left in transport
Check transport for pieces of stock in paper path
Stock damaged and did not
burst
Remove damaged stock and press RESET
Burst Failure
Burst position incorrect
Adjust Burst Position in the menu
INPUT
PATH B
INPUT
PATH A
MAGNETIC
ENCODER
MODULE
BURSTER
MODULE
PRINT HEAD,
PLATEN, EXIT
PATH AREA
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