36
IMpoRtAnt InFoRMAtIon
General Problems
Possible Solutions
The phone keeps ringing when I
answer on an extension.
You may have to change the line
mode. Contact Customer Service for
instructions.
Audio Issues
Possible Solutions
Callers sound weak or soft.
Move the handset closer to the base.
Keep the handset’s battery fully
charged.
Increase the earpiece vohanlume.
There’s a lot of noise or static on the
line
Check for interference from appliances
(microwave ovens, TVs, etc.) or
wireless devices (baby monitors, WiFi
equipment, etc.). Move the handset or
base away from the interference source.
If you use a telecoil hearing aid, turn on
T-coil mode (see page 16).
If you have any service that uses the
phone line, add a DSL or telephone line
filter (see page 38).
Caller ID Problems
Possible Solutions
Caller ID information does not display. Let calls ring twice before answering.
Make sure your Caller ID service is
active.
Multihandset Problems
Possible Solutions
I can’t register a new handset.
Reset the handset (see page 39).
See if you have 10 registered handsets.
Answering System Problems
Possible Solutions
The answering system does not work. Make sure the answering system is on.
Make sure the base is plugged in.
solving problems
If you have any trouble with your phone, check this section first. If you need help,
visit our website listed on the front cover.