24
General Problems
Possible Solutions
The camera cannot take
photos or record videos
The camera automatically
stops when recording
• Check the microSD
card; it might be out of
space. Either delete
files from that microSD
card or use a new
microSD card.
• Check if the microSD
card is locked. Unlock
it if so.
Video is unclear
Ensure that there are no
fingerprints or dirt on the
lens. Ensure that the lens
is always kept clean.
Dark images while
recording water/sky
Adjust the Exposure
setting. See page 12.
Color of the images is not
good
Set the ‘white balance’
setting to automatic. See
page 14.
Cross-stripe interference
in an image
Verify that Frequency
option (Setup/Frequency)
is set to 60Hz (North
America). See page 16.
The camera crashes or
locks up
Using a pin or an unfolded
paper clip, press and hold
the Reset button to restart
the camera.
“File Error” appears
when photos or video are
replayed.
Format card error.
Reformat your microSD
card.
Summary of Contents for iWitness DC3
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