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If...
Try this...
Motion detection is
not working
• Make sure the sensitivity setting is not turned OFF. (Set
sensitivity through the Advanced tab.)
• Adjust the sensitivity of the motion sensor. (Set
sensitivity through the Advanced tab.)
• In motion detection mode, a moving object within the
camera viewing angle is necessary to trigger the motion
sensor for recording.
• Make sure the system date and time have been
correctly set.
Bright white spots
appear at nighttime
The camera’s infrared LEDs produce invisible light that
reflects off surfaces such as glass. Install the camera on
the other side of windows or place the lens flush against
the surface to improve the night vision.
Please check the environment rating (Ingress) of
the camera(s) before installing outdoors.
Memory card error
Make sure the memory card is correctly inserted and
formatted.
Please backup the data before formatting. This
Format function will erase all data on the memory
card.
Wrong date and
time are shown
• Make sure you’ve selected the correct time zone.
Unexpected date and time can result in an incorrect
recording schedule. (See page 26)
• Confirm the system date/time of the mobile device to
ensure correct operation.
