Ulvac GN-30i, Instruction Manual

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18 ULVAC CRYOGENICS INCORPORATED
9. Warranty
1. Gratis warranty period and Warranty coverage
Gratis warranty period
Gratis warranty period is one year starting from the date of delivery.
Coverage
(1) Failure diagnosis
As a general rule, diagnosis of failure should be done on site by customer.
However, ULVAC CRYOGENICS or our service network can perform this service
for an agreed fee upon the customer’s request. There will be no charge if the
cause of the breakdown is found to be a fault of ULVAC CRYOGENICS.
(2) Damage during transportation
When damage by delivery/transportation is admitted, the product will be
repaired free of charge within the range of the guarantee expressed in the sales
contract.
(3) Breakdown repairs
There will be a charge for breakdown repairs, replacements and on-site visits for
the following seven conditions. In those cases the cost shall be your own expense
even though the product is within the warranty period.
(i) Breakdowns due to improper storage or handling, careless accident, software
or hardware design by the customer.
(ii) Breakdowns due to modifications of the product without consent of the
manufacturer.
(iii) Breakdowns due to maintenance of the product without authentic parts or
breakdowns resulting from using the product outside the specified
specifications of the product.
(iv) Breakdowns due to contamination or corrosion caused by user’s use
conditions.
(v) Breakdowns due to natural disasters (such as fire, earthquake, flood,
lightning, salt damage, and so on) , environmental pollution, irregular voltage,
and /or usage of undesignated power source.
(vi) Breakdowns that are outside the terms of warranty.