14
TROUBLE SHOOTING GUIDE
Communication
distance
become short
Many steel structures between
Handset and Caller unit
Battery has run down
Relocate the position of Handset
Replace new battery in Caller unit
Recharge battery in Handset using
charger stand.
Self battery low icon
always on
Battery pack is damaged and
cannot be recharged.
Replace new battery pack
Door latch cannot be
remotely opened by
handset
Door lock opening button
13
is deactivated
Wrong connection at terminal
block
Activate door lock opening button
13
Make proper connection
Cannot perform
intercom between
Handsets
The unit are not properly paired
Battery has run down
Perform pairing process
Recharge battery using charger
stand
Handset and
Caller unit cannot
communicate
Handset and Caller unit has
different ID code
Battery has run down
Perform pairing process
Replace new battery in Caller unit
Recharge battery in Handset using
charger stand.
New Caller unit
(backgate) cannot
communicate with
indoor unit
The new unit is not properly
paired to existing units
Perform pairing process
Problem
Possible Causes
Solution
