Playback of video will also be affected by:
–
The quality of the micro SD card you are using so be sure to use the fastest one you can get.
–
Whether a video file is being recorded to the card at the same time you are attempting to play back a
recording off it as an SD card will slow down when files are being read and written to it simultaneously.
Why do I get 'Get storage file list failed' message in the app?
Reasons: If your NVR has thousands of clips recorded then there may be times when the app is unable to
load the list in one go and timeout. If you have a slow Internet connection it will also cause the list to timeout.
Resolution: Simply go back a step and click the SD tab again and wait for the list to load. Repeat the process
if needed, as it can take a couple of attempts if your Internet is slow or you are trying to view on a mobile
device.
If the troubleshooting tips have not helped resolve your issue(s) you may find a quick visit to our Knowledge
Base at
http://www.ucam247.com/knowledge-base/
If after that you still need help, please email
with details of the problem(s) and also
include the following screenshots:
From the NVRs web interface: System page
From the cameras interface: System page, Storage Setup, Task Management and Motion Detection.
We hope you enjoy using your UCam247 cameras and NVR but if you should need any help please do get in
touch using the email address above as we are keen as you are to help you get the most out of them!
