Troubleshooting & Tips
Why is the NVR not recording?
Reasons: Apart from ensuring you have entered the NAS remote path into your camera(s) correctly the
problem may be with the micro SD card. Or some setting is incorrect either in the NVR or in your camera.
Resolution: Ensure the SD card is inserted and clicked into place. Has the SD card been formatted for the
NVR? Access the NVR admin interface and go to
Storage > Format SD Card
. Click the format button and wait for format to complete.
Check that you have entered the NAS path correctly. Refer back to the
“
Set the NVR details in your
camera(s)”
section in this manual.
Still no luck? Try a router reboot, simply power your router off for ten minutes then power it back on again.
After the reboot is complete try triggering some recordings to the NVR by moving around in front of the
camera.
If still nothing check that you have got task 9
"record to storage on alarm"
enabled in the camera's
Task
Management
page. Make sure that
only one
of the
“to storage”
options are ticked on this page.
Why has the NVR stopped recording?
Reasons The IP address of the NVR may have changed. This is controlled by your router - the NVR may get
assigned a different IP address from time to time for various reasons e.g. router reboot, NVR gets rebooted
after a power cut, etc.
Resolution: Just check the IP address of the NVR again using the methods described in
NVR Setup
section
and update the same in your camera(s) by following the
Set the NVR details in your camera(s)
section. Be
sure to click
Apply
after making any changes.
Why is playback not smooth or slow at times?
Reasons: The playback of clips relies on the upload speed of the broadband where your NVR is located and
the download speed of the connection where you are viewing. As this can vary playback quality will also vary.
Playback will also be slower on mobile devices than a PC or laptop.
Resolution: You can't affect the upload speed of the broadband where the NVR is but you should try and get
the best possible connection where you are viewing from. Viewing over WiFi will be better than when viewing
over 3G/4G.
