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Appendix C: Contact Information

UniFi Video User Guide

Ubiquiti Networks, Inc.

Appendix C: Contact
Information

Ubiquiti Networks Support

Ubiquiti Support Engineers are located around the world
and are dedicated to helping customers resolve software,
hardware compatibility, or field issues as quickly as
possible. We strive to respond to support inquiries within
a 24-hour period.
Ubiquiti Networks, Inc.
2580 Orchard Parkway
San Jose, CA 95131

www.ubnt.com

Online Resources

Support:

ubnt.link/UniFi-Video-Support

Community:

community.ubnt.com

Downloads:

downloads.ubnt.com

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Summary of Contents for UVC-G3

Page 1: ...1 Product_Name Video User Guide Ubiquiti Networks Inc IP Camera NVR Management System Software Release 3 2 ...

Page 2: ......

Page 3: ...g Cloud Access from Existing Installations 7 Chapter 2 Cameras 9 Camera Details Window 10 Chapter 3 Map 15 Defining a Map 15 Chapter 4 Live View 17 Create a New View 17 Edit a View 18 Chapter 5 Timeline 19 Selecting a Clip for Playback 19 Playback 20 Chapter 6 Recordings 23 Viewing Recordings 24 Chapter 7 Alerts 25 Alerts Home Page 25 Chapter 8 Users 27 User Details 27 Chapter 9 Settings 31 NVR Se...

Page 4: ...niFi Video User Guide Ubiquiti Networks Inc Appendix B Standalone Mode 49 Using Standalone Mode 49 Configuring the Camera 52 Standalone Mode from UniFi Video 52 Appendix C Contact Information 55 Ubiquiti Networks Support 55 ...

Page 5: ...e UniFi Video v3 2 does not support airCam cameras System Requirements 64 bit Debian 7 0 or above Ubuntu v12 04 or v14 04 or Microsoft Windows 8 7 system with an Intel or compatible 1 86 GHz or above processor with a minimum of 2GB RAM Mobile iOS or Android Java Runtime Environment 1 6 Web Browser Google Chrome Hardware Installation Ensure that each camera on your network is running the latest ver...

Page 6: ...lation For detailed information on installing and using the mobile app refer to Mobile App on page 35 UniFi Video Setup Follow these instructions to set up the UniFi Video software for cloud access 1 Open the Chrome browser application on any computer on the same network as the installed software 2 Enter https video ubnt com in your browser s address field Press Enter PC or Return Mac 3 Enter the ...

Page 7: ...ere discovered Select your NVR and click Continue 8 The Setup NVR window will appear a Enter a name for the NVR b Specify your time zone c Select I agree to the Terms of Service click Terms of Service to view the Terms of Service d Click Next 9 Create the local admin account by entering a Name Username and Password enter twice to confirm This information will be used to log in and access the UniFi...

Page 8: ...iFi Video from the cloud as follows 1 Open the Chrome browser application on a computer with an Internet connection 2 Enter https video ubnt com in your browser s address field Press Enter PC or Return Mac 3 Enter the Username and Password for your Ubiquiti account Click Sign In 4 UniFi Video will connect to your NVR and open Note You can also launch UniFi Video from a computer on the same network...

Page 9: ...ay icon in the bottom right corner of the Windows taskbar UniFi Video Tray Icon Desktop Icon a Double click the icon shown below to start the UniFi Video service b The UniFi Video tray icon will appear in the bottom right corner of the Windows taskbar UniFi Video Tray Icon 2 Click the UniFi Video tray icon and select Open in Browser from the pop up menu The UniFi Video software will open in your b...

Page 10: ...Setup is complete 7 To add the camera s select them as follows a Click the check box next to the camera in the list b Click Add Selected Cameras 8 Wait while the firmware for the selected camera s is updated 9 When the firmware update is complete Setup Complete is displayed Click Go to Live View to display the cameras on the Live View page of the UniFi Video Management software Proceed to the appr...

Page 11: ...ings page 3 Click Connect to My Ubiquiti Account Note If you do not have a Ubiquiti account you must create one before continuing Create a new Ubiquiti account as follows 1 Go to https video ubnt com 2 Click Register 3 Enter the requested information Click Register 4 A verification e mail will be sent to the e mail account you specified in the previous step Open the e mail and click the link to ve...

Page 12: ...8 UniFi Video User Guide Ubiquiti Networks Inc ...

Page 13: ...of unmanaged cameras 2 Click a camera to view its details Refer to Configuration on page 14 3 Enter the username and password for the selected camera and click Manage Once you ve finished adding the unmanaged cameras click Managed to return to the Managed cameras view For each camera the Managed camera view lists the Name Host address MAC Address Last Recording and Link State Click a column headin...

Page 14: ...booting a camera will also reset the Uptime and Connected Time fields in the details window Hide Details Click to hide the camera details Click it again to reveal the camera details Exit Camera Detail Click to close and exit the Camera Details window Live Stream Click the image thumbnail in the upper right corner to display the live stream window of the selected camera Live Stream Window The Live ...

Page 15: ...of the camera Close Click to close the Camera Details window and exit back to the home screen Video Resolution Resolution in this section refers to video output quality expressed in total pixels image length horizontal x image height vertical Override Suggested Settings Click to enable or disable manual override of the selected camera s resolution settings With Override Suggested Settings set to O...

Page 16: ...ne the recording mode of the selected camera Don t change This option only appears when multiple cameras are selected Choosing this option keeps the cameras in their current recording mode Don t record Nothing will be recorded by the camera Always record Enables the camera to record all the time regardless if there is motion detected or not Record only motion All captured images are analyzed and o...

Page 17: ... suits your needs Motion spikes that exceed the defined sensitivity threshold will be recorded when motion recording is enabled Click Test Zone again to stop the test Sensitivity Level Motion Spike Motion Trails Sensitivity Slider Click to refresh the camera image that appears in the zone preview Use this button to delete the current zone Click an area of the camera feed to define another zone aft...

Page 18: ...fferent from the name described for On Screen Display on page 11 Unmanage Click Unmanage if you no longer want to manage the selected camera In doing so you will have the following options Keep My Recordings Click Keep My Recordings to remove the camera from your management system but retain all existing recordings made by the camera Remove Everything Click Remove Everything to remove the camera a...

Page 19: ...you ve created as a map image or use Google Maps to generate an image for use as a background Image Map To add a custom map you must first create the image using an illustration image editing or blueprint application that exports jpg gif or png file formats Once you ve created the map you can upload it to the UniFi Video software by performing the following steps 1 Click Add New Map in the Map dro...

Page 20: ...o bring up a list of cameras for placement Drag the camera from the Cameras list on the right to the appropriate location on the map The camera will appear in the area it was placed Camera Placement Camera thumbnails can be placed on the map to show the location of your cameras To reposition a camera on the map click and hold the Camera thumbnail and then drag the camera to another location on the...

Page 21: ...licking one of the templates in the Choose a Layout window 3 Do the following for each of your cameras a Click the Camera Select icon in the bottom right corner of a video feed area to display the list of available cameras b Assign the camera to the video feed area using one of the following methods Select a camera from the list Search for a camera name or part of a name by entering it into the Se...

Page 22: ...age 10 Camera Resolution Click this icon to set the camera s resolution to one of the following settings Auto Medium High Medium Low Audio Click this icon to mute or unmute the audio 3 Save the edited layout by clicking Save on the right side of the menu bar Click Revert to cancel the changes you ve made to the view Renaming a View You can rename an existing view or layout by performing the follow...

Page 23: ...lves the following steps 1 Select the camera whose video clip s you want to view 2 Select the playback date 3 Select the playback start time and duration 4 Select the playback rate Select Camera 1 At the lower left of the video screen click the drop down box to display a list of available cameras Camera List 2 Select the desired camera 3 If the camera has no recorded video clips No Video is displa...

Page 24: ...the video clip use the controls to view it The controls include Timeline The Timeline shows the start and end times of the video clip with tick marks at regular intervals in between Drag the slider to advance directly to a specific point in the video Motion Bar The Motion Bar contains red markers to show where motion has been detected in the video clip Zoom When you position the cursor over the vi...

Page 25: ... the height of the markers in the Motion Bar ctrl Decrease Marker Size Decreases the height of the markers in the Motion Bar spacebar Play Pause Starts stops playback Next Second Advances the video by one second Previous Second Moves the video back by one second alt Next Frame Moves the timeline forward one frame alt Previous Frame Moves the timeline back one frame shift Scroll Timeline Forward Mo...

Page 26: ...22 Chapter 5 Timeline UniFi Video User Guide Ubiquiti Networks Inc ...

Page 27: ...splays the date and time each video clip was recorded Length Displays the length of each video clip recorded Date Range Today Displays a list of all video recordings made within the last day 24 hours Last Week Displays a list of all video recordings made within the last week 7 days Last Month Displays a list of all video recordings made within the last month From Specify the beginning range of vid...

Page 28: ... to enable or disable the motion detection indicator When enabled the indicator shows where motion occurred in the field of view using red shading Full screen Click to toggle the window between normal size and full screen display Motion Detection red shaded areas Info Click any recording to display the details and options for the selected video clip Camera Displays the name of the camera Date Time...

Page 29: ...lerts Home Page Date Time Displays the day of week date and time that an event occurred Message Displays a description of each event recorded by the NVR If you would like to remove a message from the list of alerts click DELETE next to the corresponding event you would like to delete Click any message to view specific details of the device recorded in the selected event Details and options will va...

Page 30: ...26 Chapter 7 Alerts UniFi Video User Guide Ubiquiti Networks Inc ...

Page 31: ...ected NVR user belongs to Last Logged In Displays the date and time when the selected user account last logged in to the NVR Last IP Address Displays the last IP address used to log in to the NVR by the selected user account There are four clickable tabs below the user details Account Password API Access and Delete Delete is not displayed if you are viewing your own account Account Full Name View ...

Page 32: ...rator if the selected camera becomes disconnected Select Never or Always On Motion Indicates when to notify the administrator if the selected camera records motion Select Never or Always or select New Schedule to define a schedule Alert Schedule for Motion Detection To create a new schedule for motion detection alerts 1 Select New Schedule in the On Motion drop down list 2 A window showing the day...

Page 33: ...m Account Full Name Enter the full name of the new user E Mail Address Enter an email address for the new user This email address will be used to log in to the NVR User Group Click Select User Group to display the User Group menu Select an existing user group from the drop down list or select New User Group to create a new group New User Group If you select New User Group the following window will...

Page 34: ...r This password will be used to log in and access the NVR Confirm Password Confirm the password by entering it a second time in the Confirm Password field Passwords must match in both fields before UniFi Video will allow you to save the user account API Access Allow API Usage Click to enable or disable access to UniFi Video from an external application When enabled click New API Key to generate a ...

Page 35: ... used by all managed cameras Time Date Timezone Select the local time zone where the UniFi Video NVR is located Alerts Enable Connection Alert Emails Whenever a device is connected or disconnected an email alert will be sent out if set to ON The default setting is OFF Enable Motion Alert Emails When a motion event occurs an email will be sent out if set to ON The default setting is OFF Configure E...

Page 36: ...tion Alias Displays the current name of the NVR Recording Path Path to where video clip recordings are stored on the NVR Time Based Purging When enabled recordings are deleted after the amount of time specified in the Time To Retain field Time To Retain Defines the number of Hours Days or Weeks to keep recordings before deleting them This option is available when Time Based Purging is set to ON Sp...

Page 37: ...s the Error log Error Displays a running log of all error messages Purge Displays a running log of all purge activity Recording Displays a running log of all recording activity Connection Displays a log of all connection activity including loss of connection You can also delete download or refresh the view of any log activity by clicking one of the toolbar icons located in the upper right corner o...

Page 38: ...34 Chapter 9 Settings UniFi Video User Guide Ubiquiti Networks Inc ...

Page 39: ... NVR over the internet cloud access UniFi Video App for iOS 1 If you have not connected your Ubiquiti account to the NVR do so now as described in UniFi Video Cloud on page 31 2 Using your smartphone or tablet download the free mobile app from the iTunes App Store for iOS users 3 Open the UniFi Video mobile app The sign in screen will appear 4 Tap Sign In The Select NVR screen will appear 5 At the...

Page 40: ...as Screen The Cameras screen displays a list of cameras that are known to the UniFi controller For each camera in the list the following information is displayed A thumbnail image of the camera s view image is faded if the camera is offline The name of the camera Date and time of two different events depending on the connection status Connected The date and time of the last recording or N A if no ...

Page 41: ...will apply to the following All live video from the camera All recorded video from the camera All motion zones for the camera Note Depending on your mobile device s setup the icon bar may contain additional icons not related to the UniFi Video mobile app Below the icon bar the following information is displayed Camera Name Displays the name of the camera Camera Settings Tap Camera Settings to acce...

Page 42: ...ation Change the image saturation by moving the slider control left or right from 0 least saturated to 100 most saturated 50 SHARPNESS Sharpness Change the image sharpness by moving the slider control left or right from 0 least sharp to 100 sharpest 50 DENOISE Denoise Change the amount of image noise graininess by moving the slider control left or right from 0 most noise to 100 least noise 50 ORIE...

Page 43: ... in the video feed To enlarge a video feed to full screen display 1 Tap the video feed to display the menu 2 Tap Fullscreen Recordings Screen The Recordings screen displays a list of recently recorded video clips from all cameras that are known to the UniFi controller Note The recording of video clips is controlled by the recording preferences defined on the Cameras page of the UniFi Video app see...

Page 44: ...hat are locked and cannot be deleted Unlocked Filters the view on recent recordings for video clips that are unlocked Recording Playback Screen To begin playback of a recently recorded video clip tap the clip in the Recordings screen list Tap at the top right corner of the screen to download the video clip to Camera Roll on your mobile device Icons below the recording playback screen provide the f...

Page 45: ...ign Out Tap this option to sign out of the UniFi Video mobile app Use NVR Time Zone Select this option if you want the mobile app to use the NVR s time zone This does not affect the NVR s time zone Local Time Zone This displays the local time zone of your mobile device NVR Time Zone This displays the time zone of the NVR Support Forum Tap this option to open the UniFi Video Support Forum in a web ...

Page 46: ...pen the UniFi Video mobile app 4 Tap Sign In The Select NVR screen appears 5 At the bottom of the screen tap Connect with your Ubiquiti Account A sign in screen will appear 6 Enter your Ubiquiti account username and password and tap Sign In Note If you do not have a Ubiquiti account yet tap Create One enter all requested info and tap Register Then connect the account to your NVR as described in Un...

Page 47: ...ch camera in the list the following information is displayed A thumbnail image of the camera s view image is faded if the camera is offline The name of the camera Date and time of two different events depending on the connection status Connected The date and time of the last recording or N A if no recordings are available Not connected The date and time when the camera was last seen by the UniFi V...

Page 48: ... motion alert sound Camera LED Available on UVC Micro only Set to On to enable the camera s LED or set to Off to disable the LED Image Settings Tap Image Settings to access the Image Settings screen IP Address Displays the IP address of the camera on the local network Firmware Displays the firmware version installed on the camera Status Displays Connected or Disconnected Record Mode Displays the r...

Page 49: ...ust the exposure setting for your live feed image by selecting Auto 50 Hz or 60 Hz on the menu bar Auto 50 Hz 60 Hz WDR WDR Adjust the WDR sensitivity level by selecting Lowest Low Mid or High on the menu bar Lowest Low Mid High RESET Reset Resets all of the Image Settings to their default values RESET Multi View Screen The Multi View screen displays live video feeds from four cameras By default t...

Page 50: ...rner of the screen to display the filtering options Date Range Cameras Type and Locked Date Range Select a specific date or range of dates to filter when listing the recent video recordings Today Displays a list of all recordings from today Last Week Displays a list of recordings from the last seven days Last Month Displays a list of recordings from the last month Custom Range Allows you to displa...

Page 51: ...ide the following controls Icon Name Function Locked Tap to unlock the video recording The icon changes to the Unlocked icon Unlocked Tap to lock the video recording The icon changes to the Locked icon Delete Tap and confirm to delete the video recording The following information is displayed below the screen Duration The duration of the video clip Camera The name of the camera that recorded the v...

Page 52: ...48 Appendix A Mobile App UniFi Video User Guide Ubiquiti Networks Inc ...

Page 53: ...camera 1 Enter https camera_IP in your browser s address field where camera_IP is the IP address of the camera you want to access Press Enter PC or Return Mac 2 The camera s login screen will appear Enter your Username and Password ubnt for both if this is the initial login to the camera Then click Login 3 If you want to set up the camera click Continue and follow the prompts Otherwise click Skip ...

Page 54: ...SP stream High Medium or Low Bitrate Drag the slider control left or right to adjust the RTSP streaming bitrate FPS Drag the slider control left or right to adjust the frames per second In Standalone mode the following are also displayed RTSP URL Displays the current URL for RTSP streaming Width Displays the current width of the RTSP video feed Height Displays the current height of the RTSP video ...

Page 55: ... Brasileiro Русскй ﻓﺎرﺳﻰ 中文简体 or 繁體中文 The default is English Save Changes Click this button to save any changes you have made Revert Click this button to cancel any changes you have made and restore the original settings Firmware The Firmware section of the System tab contains the following options and information Upload Firmware File Displays the name of the firmware file that you have selected ...

Page 56: ...ter image and video detail in frames that contain both light and dark areas that would otherwise be over or underexposed AE Mode Choose AE Auto Exposure mode for the live view images by selecting Normal Anti Flicker for 60 Hz light or Anti Flicker for 50 Hz light from the drop down menu The default is Normal Flip Reverse the image vertically flip upside down by selecting Flip from the drop down me...

Page 57: ...t be unmanaged To check if a camera is managed or unmanaged 1 Go to the Cameras tab 2 Click Managed to display the list of managed cameras 3 If the camera appears in the list the camera is managed If not the camera is unmanaged To unmanage a managed camera 1 Go to the Cameras tab 2 Click Managed to display the list of managed cameras 3 Select the camera from the list to display its details window ...

Page 58: ...54 Appendix B Standalone Mode UniFi Video User Guide Ubiquiti Networks Inc ...

Page 59: ... world and are dedicated to helping customers resolve software hardware compatibility or field issues as quickly as possible We strive to respond to support inquiries within a 24 hour period Ubiquiti Networks Inc 2580 Orchard Parkway San Jose CA 95131 www ubnt com Online Resources Support ubnt link UniFi Video Support Community community ubnt com Downloads downloads ubnt com AJ062216 ...

Page 60: ...uiti U logo the Ubiquiti beam logo and UniFi are trademarks or registered trademarks of Ubiquiti Networks Inc in the United States and in other countries Google Maps is a trademark of Google Inc WPA and WPA2 are trademarks of the Wi Fi Alliance All other trademarks are the property of their respective owners ...

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