PAGE 9 OF 27
0417 IH-1649
TROUBLESHOOTING CONTINUED
OPERATING ISSUE
CAUSES
RECOMMENDATIONS
Not linear.
Overload stops hitting too soon.
Load cell or mechanics damaged.
A/D damaged.
Look for obstruction under pan and
verify pan installation.
Set linearity.
Off center loading error.
Adjust mechanics.
Overload stops not correct.
Load cell damaged.
Look for obstruction under pan and
verify pan installation.
Battery will not charge.
Main not present or too low.
Charging circuit failure.
Battery failure.
Verify the batteries are
rechargeable types.
Check if power supply
voltage is correct.
ERROR CODES
During the initial power-on testing or during operation, it is possible the scale may
show an error message. Specific error message info is described below.
If an error message is shown, repeat the procedure that caused the message (turning
the balance on, calibrating or other functions). If error messages are displayed, turn
scale off, wait 3-5 minutes and then turn scale on again. If the error message is still
shown, contact Uline Customer Service at 1-800-295-5510 for further support.
ERROR CODE
DESCRIPTION
CAUSES
Err4
Initial zero is greater than allowed
(4% of maximum capacity) when
power is turned on or when the
ZERO/ENTER
key is pressed.
Weight on the pan when turning the scale on.
Excessive weight on the pan when zeroing the scale.
Improper calibration of the scale.
Damaged load cell.
Damaged electronics.
Err5
Keyboard error.
Improper operation of the scale.
Err6
A/D count is not correct when
turning the scale on.
Platform not installed.
Load cell damaged.
Electronics damaged.
Err7
Can’t set current weight as 100%.
This message only shows when you press % key in
zero point.
Err8
Calibrate weight error.
Use incorrect weight.
Err9
Unstable, can’t return to zero. (This
message only displays as scale is
powering on.)
Verify that scale is on a stable surface.
If scale was outside of operating temperature range, allow
ample time for unit temperature to return to acceptable
range. (See Specifications section.)
π
CHICAGO • ATLANTA • DALLAS • LOS ANGELES • MINNEAPOLIS • NYC/PHILA • SEATTLE • MEXICO • CANADA
1-800-295-5510
uline.com
