TytoCare home, Quick Start Manual, Page: 11 / 12

Troubleshooting
I cannot pair the TytoApp and the Tyto Device
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Check that your device is turned on (it can take up to a minute to
auto-connect to your app).
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Check that you are using the correct Wi-Fi password and try
pairing again.
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Check to which network you are trying to connect.
Currently, the Tyto device cannot connect to a 5GHz network.
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Try to pair using your phone hotspot and not the Wi-Fi.
I cannot turn off the Tyto Device
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Press on the device menu icon and select Shutdown .
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If the device is unresponsive or stuck on a screen, press and hold
the top button for 10 seconds to force a shutdown.
I am experiencing poor video or sound quality
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If you experience poor video or sound quality, make sure you are
using TytoHome as close to your router as possible.
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Try using your phone hotspot for connection.
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Check your Internet speed with your internet provider or by
running a speed test. There are sites that provide this service for
free, such as
www.speedtest.net .
Minimum bandwidth requirements are 2 Mbps (megabits per
second) for both download and upload.
Recommended bandwidth: 5 Mbps download, 4Mbps upload.