under c o u n ter extreme
Troubl
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ng
Troubl
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Troubleshooting
48
49
Before requesting service, please make sure to check the following :
1. Water tastes abnormal
A. Check how long the unit has not been in use.
i. Operate the unit normally for a few minutes to drain stagnantwater.
B. Check to see if the filters needreplacing.
i. Call to have the filter replaced.
2. NO water outflow or the amount of water generated is
different from specified
A. Be sure the water supply is on.
i. Open the valve.
B. Check if the hose is bent or folded.
i. Stretch out the hose.
C. Check power settings.
i. Enter setup mode and check power settings.
D. Check the purifying filter for clogs.
i. Replace filter.
3. Incorrect pH levels (additional pH reagent drops can be
ordered for a fee)
A. Check water supply for hardness.
i. pH levels may vary depending on region and water quality.
B. Check flow rate for higher levels.
i. Slow down watersupply.
4. The
fi
lter replacement icon remains turned on even after
fi
lter has been replaced
A. Follow the filter resetinstructions.
i. Contact the service center to initialize the filter flow rate in the System
Setting Mode.
5. The unit automatically stops
while it’s
producing functional
water
A. Check if the continuous operating time exceeds 15minutes.
i. Water production stops automatically after 15 minutes to prevent
accidental over flooding.
6. Leaks from the Filter or Unit
A.Check the filter is installed correctly.
B.Check the inside of the product (excluding the filters) for any signs of
leaks.
i. Immediately unplug the power cord and contact the service center.
ii. Be sure all hoses are firmly seated in correct connections.
7. Hazy substance settles down on the bottom of the container
filled with functional water
A.Check if calcium ions and carbonic acids bond together in water
forming deposits.
i. Depending on the quality of raw water, calcium is extracted from the
water. There is no problem in drinking water with calcium. However, it
is recommended that you contact the service center in case it is a
recurring problem.
8. The unit
doesn’t operate
in cleaning mode
A. Check if the amount of working water exceeds 6.5 gallons.
(30ℓ)
B. Check if the operating time exceeds 12hours.
9. Trouble Reaching Acidic pH Values.
In areas of the country where hard water (high mineral content) is
common, reaching lower acidic pH values can be hampered. Be aware
of your water quality and if you are having issues reaching lower acidic
values, check the hardness of your source water. The best way to
achieve a lower acidic value is to max out the power in the acidic mode
of choice and slow the flow rate of the water flow through the unit, this
will help create a lower acidic value.