C H A P T E R
4
T
ROUBLESHOOTING
If you are experiencing trouble with your touchmonitor, refer to the following table. If the
problem persists, please contact your local dealer or our service center.
Solutions to Common Problems
Problem
Suggestion(s)
The monitor does not respond
1. Check that the monitor’s Power Switch is on.
when turning on the system.
2. Turn off the power and check the monitor’s DC power cord
and signal cable for proper connection.
Characters on the screen are dim
Refer to the About Touchmonitor Adjustments section to
adjust the brightness.
The video is blank
1. During operation, the monitor screen may automatically turn
off as a result of the Power Saving feature. Press any key to see
if the screen reappears.
2. Refer to the About Touchmonitor Adjustments section to
adjust the brightness.
Screen flashes when initialized
Turn the monitor off then turn it on again.
“Out of Range” display
Reconfigure the resolution of your computer to make one of the
monitor’s supported video mode (see Appendix C).See Appendix
A for more information on resolution.
Touch doesn’t work
Make sure the touch cable is securely attached at both ends.
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