Elo TouchSystems 1900L User Guide 22
C H A P T E R
4
TROUBLESHOOTING
If you are experiencing trouble with your touchmonitor, refer to the
following table. If the problem persists, please contact your local dealer
or our service center. Elo Technical Support numbers are listed on the
next page.
Solutions to Common Problems
Turn the monitor off, then turn it on again.
Refer to the
On-Screen Display (OSD)
Control Panel
section to adjust the
brightness.
The monitor does not respond after
you turn on the system
Characters on the screen are dim
The screen is blank
Screen flashes when you first turn
on the monitor
“Out of Range” display
Touch doesn’t work
Check that the monitor’s Power
Switch is on. Turn off the power and
check the monitor’s power cord and
signal cable for proper connection.
During operation, the monitor screen
may automatically turn off as a result of a
computer Power Saving feature. Press
any key on the computer’s keyboard to
see if the screen reappears. Refer to the
On-Screen Display (OSD) Control Panel
section to adjust the brightness.
Check to see if the video mode or vertical
frequency of your video source is outside
the range of the touchmonitor. See
Chapter 3 and Appendix B for more
information on allowable video modes.
Make sure the USB or serial cable is
securely attached at both ends. Check that
the driver is properly installed.
Problem
Suggestion(s)
