http://www.TYAN.com
69
Technical Support
If a problem arises with your system, you should first turn to your dealer for direct support. Your
system has most likely been configured or designed by them and they should have the best idea of
what hardware and software your system contains. Hence, they should be of the most assitance for
you. Furthermore, if you purchased your system from a dealer near you, take the system to them
directly to have it serviced instead of attempting to do so yourself (which can have expensive
consequences).
If these options are not available for you then Tyan Computer Corporation can help. Besides designing
innovative and quality products for over a decade, Tyan has continuously offered customers service
beyond their expectations. Tyan's website (
www.tyan.com
) provides easy-to-access resources such as
in-depth Linux Online Support sections with downloadable Linux drivers and comprehensive compatibility
reports for chassis, memory and much more. With all these convenient resources just a few keystrokes
away, users can easily find the latest software and operating system components to keep their systems
running as powerful and productive as possible. Tyan also ranks high for its commitment to fast and
friendly customer support through email. By offering plenty of options for users, Tyan serves multiple
market segments with the industry's most competitive services to support them.
"Tyan's tech support is some of the most impressive we've seen, with great response time
and exceptional organization in general" - Anandtech.com
Please feel free to contact us directly for this service at
Help Resources:
1. See the beep codes section of this manual.
2. See the TYAN website for FAQ’s, bulletins, driver updates, and other
information:
http://www.tyan.com
3. Contact your dealer for help BEFORE calling TYAN.
4. Check the TYAN user group:
alt.comp.periphs.mainboard.TYAN
Returning Merchandise for Service
During the warranty period, contact your distributor or system vendor FIRST for any product
problems. This warranty only covers normal customer use and does not cover damages incurred
during shipping or failure due to the alteration, misuse, abuse, or improper maintenance of
products.
NOTE:
A receipt or copy of your invoice marked with the date of purchase is required before any
warranty service can be rendered. You may obtain service by calling the manufacturer for a Return
Merchandise Authorization (RMA) number. The RMA number should be prominently displayed on
the outside of the shipping carton and the package should be mailed prepaid. TYAN will pay to have
the board shipped back to you
