8
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
No power, logs do not glow.
1. Power cord was not
plugged in the outlet.
2. Main power switch is not
in “ON” position.
1. Check that unit is plugged into
a standard 120V outlet.
2. Press power button several
times, making sure power
is set at “ON” position.
Logs glow, but no flame effect.
Flame button is not in
“ON” position.
Press flame button several times.
Down lights do not light up.
Downlight button is not in
“ON” position.
Try to turn on/off downlight switch
several times to make sure down-
light is at “ON” position.
Heater does not blow warm air.
The current room temperature
is higher than the temperature
setting.
Adjust the temperature settings to
ensure that the thermostat is set
higher than the current room tem-
perature.
Heater doesn’t work, but Power
and Heater settings are “ON” and
thermostat is set.
The product is on protected
status.
Turn all switches to the “OFF”
position and unplug the unit from
the wall outlet for 5 minutes. After 5
minutes plug the unit back into wall
outlet, and operate as normal.
Flame effect works but heater
function does not and the
emberbed flashes when the
heater button is pressed.
Heater function is locked.
Heater function is locked. Press
and hold the POWER button to
unlock the heater function.
