www.tsicustomerservice.com
A493
8
TROUBLESHOOTING GUIDE
Problem
Root Cause
Corrective Action
10. Not producing
enough heat.
10a. power strip/surge protector/
extension cord being used
10b. Location of unit.
10a. Plug unit directly into the wall.
10b. Make sure unit is located on an interior wall.
11. Unit blows cool or
cold air.
11. Defective heater blower
assembly.
11. Replace heater blower assembly.
12. Noise with
heater on.
12a. Dirty heater blower motor
12b. Defectiveheater/blower
assembly.
12a. Gently vacuum heater blower vents.
12b. Replace heater/blower assembly.
13. Noise with flames
on and heater off.
13a. Defective flame generator
drive motor.
13b. Dented back panel
13c. Warped spinner shaft
13a. Replace flame generator drive motor.
13b. Refer to TSI customer service.
13c. Refer to TSI customer service.
14. Is it safe to place
unit on carpet?
14. Product Inquriy
14. It is safe to place unit on carpet but make sure any flammable
items are at least 3 feet away from front and sides of the unit.
15. How many square
feet will my unit
warm up?
15. Product Inquriy
15. Provides supplemental heat up to 1000 square feet
16. Flame effect works
but heater
function does not
and the ember bed
flashes when
the heater button
is pressed.
16. The heater is disabled.
16. With the power on press and hold the POWER button on the
control panel for 10 seconds. Once re-enabled the emberbed
lights will flash multiple times.
17. Remote control is
not working when
buttons are
pressed.
17a. No batteries or battery power.
17b. Poor signal
17c. Distance
17a. Change the remote batteries.
17b. Operate remote transmitter at a slow measured pace. Press the
remote control buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the
transmitter to malfunction.
17c. Operate the remote at a distance less than 20 feet from the front
of the appliance; point the remote at the control panel.
