www.tsicustomerservice.com
A5961
7
Problem
Root Cause
Corrective Action
Display shows “ ”
The thermostat
sensor is broken or
disconnected.
Unplug the heater, remove the back panel of the heater and check that
the thermostat is plugged into the main circuit board. If this does not
solve the problem, contact customer service for a replacement
thermostat sensor.
Display shows “ ”
The thermostat sensor
is broken.
Contact customer service for a replacement thermostat sensor.
Display shows “ ”
Manual Reset
overheat protection
has triggered.
Inspect the heater and check that the air inlets and outlets are not
blocked as this may cause overheating. Unplug the heater for
30 minutes and allow it to cool down. Replug and operate, but monitor
the heater for signs of overheating. If the problem persists, discontinue
use of the heater and contact customer service.
Display shows “ ”
Power cord
overheating
protection has
activated.
Check your heater cord and plug connections. Faulty wall outlet
connections or loose plugs can cause the outlet or plug to overheat.
Be sure the plug fits tight in the outlet. Heaters draw more current
than small appliances, so overheating of the outlet may occur even if
it has not occurred with the use of other appliances. During use check
frequently to determine if your plug, outlet or faceplate is HOT! If so,
discontinue use of the heater and have a qualified electrician check and/
or replace the faulty outlet(s).
Heater does not blow
warm air.
Cool down cycle
Normal operation, heater will continue to run for several minutes before
shutting down. Times will vary based on temperatures.
During this time cool air will blow.
Not reaching set
temperature.
Perform a master reset; turn off and unplug unit. Hold down main power
button on the unit itself. Continue to hold button down while plugging
unit back in. Once unit is plugged back in, continue to hold button for 5
seconds and then release. Turn unit back on and temperature should
flash 72 degrees then display the ambient room temperature.
Not reaching set
temperature.
Unit is designed to be used as a supplemental heat source in
conjunction with a primary heat source.
The heater is taking
a long time to reach
desired room
temperature.
Improper use of unit
Unit is designed to be used as a supplemental heat source in
conjunction with a primary heat source.
Location
Your unit should always be positioned on an inside wall with proper
insulation. The heater provides supplemental heating for up to
1000 sq/ft in conjunction with a primary heat source.
Location
The back and side of the heater should be greater than 6 inches away
from objects for proper air intake.
Use of surge protector/
extension cord.
Plug unit directly into the wall outlet.
Temperature will not
change.
Defective control
panel circuit board.
Replace control panel circuit board.
Unit continues to run after
reaching set temperature/
or powering off.
Cool down cycle
Normal operation. Heater will continue to run for several minutes before
shutting down. Times will vary based on temperatures. During this time,
cool air will blow.
Buttons do not work.
Defective control
panel circuit board.
Replace control panel circuit board.
Control panel does not
illuminate.
Defective control
panel circuit board.
Replace control panel circuit board.
Remote control is not
working when buttons
are pressed.
No batteries or
battery power.
Change the remote batteries.
Poor signal.
Operate remote transmitter at a slow measured pace. Press the
remote control buttons with an even motion and gentle pressure.
Repeatedly pressing buttons in rapid succession may cause the
transmitter to malfunction.
Distance.
Operate the remote at a distance less than 20 feet from the front
of the appliance; point the remote at the control panel.
TROUblESHOOTING
