TWIN EAGLES CHARCOAL GRILL WARRANTY
LIMITED LIFETIME WARRANTY:
Twin Eagles warrants the stainless steel hexagonal grates and all fabricated stainless
steel components (excluding the charcoal tray, carriage mechanism, vent mechanism and
ash tray), to be free from defects in materials and workmanship under normal residential
use for the lifetime of the product. This warranty excludes discoloration, surface
scratches, weather and atmospheric related staining, and minor surface rust and oxidation
which are normal conditions and to be expected with any outdoor product. The actual
part will be repaired or replaced at Twin Eagles option, free of charge, with the owner
paying for all other costs, including labor and freight.
ONE-YEAR FULL WARRANTY:
Twin Eagles warrants the outdoor charcoal grill and all of their component parts, to be
free from defects in materials and workmanship under normal residential use for a period
of one year from the original date of purchase. Twin Eagles will repair or replace, at its
option, any part, which fails or is found to be defective during the warranty period, at no
cost to the original purchaser. Warranty service must be performed by a Twin Eagles
authorized representative during normal business hours.
NINETY (90) DAY RESIDENTIAL PLUS WARRANTY:
This warranty applies to applications where use of the product
extends beyond normal residential use such as bed and breakfast inn, apartments and
private clubs. The actual part will be repaired or replaced, free of charge, with the owner
paying for all other costs including labor and freight. This warranty excludes all
commercial locations such as restaurants and food service locations.
WARRANTY LIMITATIONS & EXCLUSIONS
This warranty shall apply only to the products purchased and located in the continental United States and Canada. The warranty
coverage begins on the original date of purchase and proof of date of purchase is required. In order to activate the warranty, we
require that you send in the attached warranty registration card. This warranty applies only to the original owner and may not be
transferred.
This warranty does not apply to damages resulting from negligence, alteration, misuse, abuse, accident, natural disaster, loss of
electrical power to the product for any reason, improper installation or improper operation, unauthorized adjustments or
calibrations, dings, dents, scratches, or damages due to harsh cleaning chemicals. This warranty does not apply to commercial
use, or to products with altered or removed serial numbers. Twin Eagles shall not be liable for incidental, consequential,
special or contingent damages resulting from breach of this written warranty or any implied warranty.
WARRANTY SERVICE & REPLACEMENT PARTS
: Call your authorized selling dealer or call Twin Eagles directly at
800-789-2206.
Be prepared to furnish the following information: Purchaser’s name, model and serial number of the grill, date
of purchase and the accurate description of the problem. Twin Eagles will not pay for service calls for correcting an installation
problem. Owner shall be responsible for proper installation, providing normal care and maintenance, providing proof of
purchase upon request and making the grill accessible for service. In the event of any warranty replacement, all removal,
replacement, installation and shipping costs are the responsibility of the grill owner.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusions of or limitations on
consequential damages. This warranty gives you specific legal rights and you may have other rights, which vary from state to
state.
8
