Twin Eagles Service (562) 263-3600 | 30
WARRANTY
• LIMITED LIFETIME WARRANTY
: Twin Eagles warrants the stainless steel main burners, hexagonal grates and all fab
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ricated stainless-steel components, to be free from defects in materials and workmanship under normal residential
use for the lifetime of the product. This warranty excludes discoloration, surface scratches, weather and atmo
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spheric related staining, and minor surface rust and oxidation which are normal conditions and are to be expected
with any outdoor product. The actual part will be repaired or replaced, free of charge, with the owner paying for
all other costs including labor, shipping and handling.
• LIMITED FIVE-YEAR WARRANTY
: Twin Eagles warrants the stainless-steel briquette trays, sear zone burners, rotis
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serie burners and drip pans to be free from defects in materials and workmanship under normal residential use
for a period of five years from the original date of purchase. The actual part will be repaired or replaced, free of
charge, with the owner paying for all other costs including labor, shipping and handling.
• LIMITED TWO-YEAR WARRANTY:
Twin Eagles warrants all other grill components to be free from defects in mate
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rials and workmanship under normal residential use for a period of two years from the original date of purchase.
The actual part will be repaired or replaced, free of charge, with the owner paying for all other costs including
labor, shipping and handling.
• ONE-YEAR FULL WARRANTY:
Twin Eagles warrants the outdoor gas grill and all other components to be free from
defects in materials and workmanship under normal residential use for a period of one year from the original date
of purchase. Twin Eagles will repair or replace parts found to be defective at no cost to the original purchaser.
Warranty service must be performed by a Twin Eagles authorized representative during normal business hours.
• NINETY (90) DAY RESIDENTIAL PLUS WARRANTY:
This warranty applies to applications where use of the product
extends beyond normal residential use such as bed and breakfast inn and private clubs. The actual part will be re
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paired or replaced, free of charge, with the owner paying for all other costs including labor, shipping and handling.
This warranty excludes all commercial locations such as restaurants and food service locations.
WARRANTY LIMITATIONS & EXCLUSIONS
This warranty shall apply only to the products purchased and located in the continental United States and Can
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ada. Service must be provided in the country where the product is purchased. The warranty coverage begins on the
original date of purchase and proof of date of purchase is required. To activate the warranty, we require that you send in
the attached warranty registration card. This warranty applies only to the original purchaser and may not be transferred.
This warranty does not apply to damages resulting from negligence, alteration, misuse, abuse, accident, natural
disaster, loss of electrical power to the product for any reason, improper installation or improper operation, unautho
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rized adjustments or calibrations, dings, dents, scratches, or damages due to harsh cleaning chemicals. This warranty
does not apply to commercial use, or to products with altered or removed serial numbers. Display models are gener
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ally sold “as is” and are subject to the following warranty exclusions: missing components, scratches, dents and other
exterior or cosmetic damages, electrical, gas and ignition system. All other warranties (five year and lifetime) will remain
in effect). Twin Eagles shall not be liable for incidental, consequential, special or contingent damages resulting from its
breach of this written warranty or any implied warranty.
WARRANTY SERVICE & REPLACEMENT PARTS:
Call your authorized selling dealer or call Twin Eagles directly at
(562) 263-
3600
. Be prepared to furnish the following information: Purchaser’s name, model and serial number of the grill, date of
purchase and the accurate description of the problem. Twin Eagles will not pay for service calls for correcting an instal
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lation problem. Owner shall be responsible for proper installation, providing normal care and maintenance, providing
proof of purchase upon request and making the grill accessible for service. In the event of any warranty replacement, all
removal, replacement, installation and shipping costs are the responsibility of the grill owner.
Some states do not allow limitations on how long an implied warranty lasts, or the exclusions of or limitations on conse
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quential damages. This warranty gives you specific legal rights and you may have other rights, which vary from state to
state.
