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7.0 TROUBLESHOOTING
In the event of problems, first make certain that the input and output cables are
no more than 50 feet long (for signals to 1080i resolution) and are of the highest
possible quality. Next, make certain that the Switcher is receiving power.
If all is well in these areas, remember that HDMI devices communicate with one
another so the source devices and destination device must be fully HDMI
capable. In addition, HDCP encryption requires additional processing which also
is dependent on the equipment you have connected to the sources and
destination device. If you experience problems using the HDMI Switcher, you
should attempt to determine what is wrong by attaching each of the source
devices – one at a time – directly to the destination device using the same cables
you are using with the expanded system. This is a way of determining if the
problem is due to bad cables or a problem with the other devices. If you are
unable to obtain a signal using this simplified path, suspect the cables, the
source device(s) or the destination device.
After trying the above suggestions should the problem persist, contact your
dealer for additional suggestions before contacting TV One. Should the dealer’s
technical personnel be unable to assist you, contact TV One via our support
website:
http://tvone.crmdesk.com.
Create a technical support request on the
site and our support team will respond within a short period of time.
8.0 LIMITED WARRANTY
LIMITED WARRANTY – With the exceptions noted in the next paragraph, TV
One warrants the original purchaser that the equipment it manufactures or sells
will be free from defects in materials and workmanship for a period of two years
from the date of purchase. Should this product, in TV One’s opinion, prove
defective within this warranty period, TV One, at its option, will repair or replace
this product without charge. Any defective parts replaced become the property of
TV One. This warranty does not apply to those products which have been
damaged due to accident, unauthorized alterations, improper repair,
modifications, inadequate maintenance and care, or use in any manner for which
the product was not originally intended.
Items integrated into TV One products that are made by other manufacturers,
notably computer hard drives and liquid crystal display panels, are limited to the
term of the warranty offered by the respective manufacturers. Such specific
warranties are available upon request to TV One.
If repairs are necessary under this warranty policy, the original purchaser must
obtain a Return Authorization Number from TV One and return the product to a
location designated by TV One, freight prepaid. After repairs are complete, the
product will be returned, freight prepaid.
