Frequently Asked Questions (FAQ’s)
1.
How do TV Ears work?
TV Ears has 5 infrared lights on the front of the transmitter, which sends an infrared signal to the receiver in
the front of the headset.
2.
Why is the sound so clear?
TV Ears Voice Clarification Circuitry takes the sound of the television and enhances the speech frequencies
above the background noise, so the dialog is more clear.
3.
Why do my TV Ears mute when I mute the TV?
Fixed audio out will allow the television volume and TV Ears volume to work independently from one another.
Some televisions have to be manually switched from the “Variable” audio setting to the “Fixed” audio setting
by using your TV menu. Not all TVs have the ability to switch from a variable to a fixed audio out (consult your
television manual or manufacturer). When the TV is set to a “Variable” audio out setting, the volume of the TV
Ears headset will be the same volume as the TV.
4.
Why do I hear a television station when I’m watching a DVD/video?
When the audio cord is plugged into the analog (RCA) audio out port of a cable or satellite box AND an analog
(RCA) audio out port of a DVD player or VCR, you must turn off whichever device is not in use. Turn off the
cable/satellite box when watching a DVD or video. Turn off the DVD/VCR player when watching TV.
5.
How do I charge the headset?
Turn the headset off and gently place into the charging cradle of the transmitter. Be sure the charging light on
the front of the transmitter illuminates. See Step 3 of Installation.
6.
How do I know the headset is charging?
The charging light will be green when the headset is placed in the front charging cradle of the transmitter
and red if the headset is placed in the rear-charging cradle of the transmitter. If there are two headsets
charging at the same time, the light will appear amber.
7.
Will the lights change colors once the headset is fully charged?
No, the charging light will remain a constant color as long as a headset is placed in the charging cradle. We
recommend keeping the headset in the charging cradle when not in use, for safekeeping.
8.
Why is the charging light off?
A headset must be in the charging cradle of the transmitter in order for the charging light to illuminate. Once
the headset is removed from the transmitter, the charging light will no longer be illuminated. If the charging
light does not illuminate when the headset is in either charging cradle, pick up the headset and replace it in
the charging cradle (it should rock into place). Ensure the transmitter is receiving power. Check that the
charging posts in the cradle are positioned straight up.
9.
Can I over charge the headset/battery?
No, the battery will not over charge if left in the charging cradle of the transmitter. We recommend storing
the headset in the charging cradle of the transmitter for safekeeping and to ensure that the headset is always
charged and ready for use.
10.
What is the lifetime of the batteries?
The rechargeable battery is designed to last between 1-2 years depending on usage.
11.
How do I get a new battery or ear tips?
TV Ears Replacement batteries and TV Ears Tips are sold through TV Ears representatives.
•
Online:
www.tvears.com
•
Call Customer Service:
o
US: 1-866-611-9934
o
US Corporate Office Toll Free: 1-888-883-3277
Monday – Friday 7AM – 4PM PST
•
Visit a local Authorized TV Ears Dealer:
To find a TV Ears dealer near you, go to the TV Ears website at www.tvears.com. Please call the dealer to
confirm the desired item is in stock.
12.
What does 2.3 MHz mean?
2.3 MHz is the frequency of the infrared signal that is sent by the transmitter to the headset. Infrared signals
are invisible light signals and are not disturbed by electrical storms.
For additional technical questions, consult our troubleshooting guide on the next page.
If you have further questions please call one of the customer service numbers or visit our website.
