Go to Table of Contents
20
Troubleshooting Tips
Possible cause
Solution
Incorrect console setup
Confirm that the game console is properly configured for the
STEALTH 500X. See Xbox One Setup (page 11).
Mic muted
Press the Mic Mute Button on the Headset to toggle the
microphone between on and off (muted).
Mic disconnected
Confirm that the Removable Mic Boom is firmly inserted into
the Headset.
If your issue is not resolved by these steps, please visit
turtlebeach.com/support
Microphone not working
Voice Chat Drops
Most in-game voice chat drops are caused by network congestion or “lag.” They usually subside after
a few moments so please be patient. In extreme cases, you may need to leave the game and return to
reset the chat function.
If you use a wireless internet connection, low signal strength from your modem/router can make the
voice chat malfunction. For best results, we recommend a wired connection from your
modem/router to your game console.
