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Troubleshooting Tips
Possible cause
Solution
Power is off
Confirm that the Headset is on. The Battery/Pairing Status
LED should be illuminated green.
NOTE: The Headset must be powered on for use, even when
you’re connected via the Mobile Cable .
Dead/low battery
Confirm that the Headset battery is charged. If the Battery/
Pairing Status LED is glowing red, the Headset needs
recharging. See Headset Charging (page 10).
Game Volume Control turned
down
Check that the Game Volume Control on the Headset is
turned up.
Loose connection
•
In game console use, confirm that Wireless Transmitter is
firmly connected to the USB port and that the Digital
Optical Cable is firmly connected at both ends.
•
In mobile use, confirm that the Mobile Cable plugs are
firmly seated in the Headset and the mobile device.
Lost pairing
Confirm that the Pairing LED on the Wireless Transmitter stays
on. If the LED is slowly pulsing, it indicates that the Wireless
Transmitter isn’t communicating with the Headset. See
Pairing the Headset and Transmitter (page 14).
Possible cause
Solution
Poor Wi-Fi transmission
•
For best performance, stand within 30 feet from the
Wireless Transmitter.
•
Confirm that there is no wall or other large object be
tween the Headset and Wireless Transmitter.
•
Confirm that the location of the Wireless Transmitter is
clear of obstructions and isolated from Wi-Fi base
stations or other potential sources of interference.
No sound
Audio Drops, Popping or Clicking Sounds