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Telecom 4000 User Guide

Copyright © 2001 Tunstall Group Ltd.

Using Telecom 4000

Requesting help

If you need help simply press the button

on your Fall Detector or radio pendant.

This sends a signal to Telecom which tells

it to call your monitoring centre.

Alternatively, if you can easily reach your

Telecom you can press the large alarm

button.

Your home can also be fitted with

extra buttons and pull cords that raise

an alarm. The person who installs these

in your home will show you where they

are and how they work.

Cancelling

If you accidentally raise an alarm call (i.e.

you unintentionally press one of the

alarm buttons on your Telecom or radio

pendant) you can cancel the alarm call

by waiting five seconds and then pressing

your Telecom’s

Cancel

key. However,

once the call reaches a monitoring centre

pressing the

Cancel

key will have no

effect. This is a safety feature. When the operator answers your call simply

explain that it was an error—the operator will be pleased to hear from you.

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Summary of Contents for Telecom 4000

Page 1: ... User Guide All the reassurance you need Tunstall Canada Inc 7540 Bath Road Mississauga Ontario L4T 1L2 Canada Tel 905 677 1144 Fax 905 677 1121 http www tunstallcanada com Tel 1 800 892 2205 Part Number D3607114A0 ...

Page 2: ... with the one exception described below Under no circumstances may the paper based or electronic guide be edited amended or adapted or used for any purpose other than as an aid to using Telecom 4000 Reproducing manuals for visually impaired users This manual can be copied and enlarged to help visually impaired users Such copies may only be given to owners and users of Telecom 4000 and this is the ...

Page 3: ...athroom or near house plants that are sprayed at any time Place it very close to any large metal objects such as microwave ovens as large pieces of metal stop the signals from the radio pendant reaching Telecom Put Telecom on top of something soft such as a thick towel as this can stop sound reaching the microphone Place Telecom 4000 Place Telecom on a flat surface or have it mounted on a wall Put...

Page 4: ...ecom may have difficulty making alarm calls if another telephone is being used for a call 3 Next connect the lead from the power transformer to the back of your Telecom and then plug the transformer into a power socket Connect Telecom 4000 1 First connect your Telecom to a telephone socket in your home using the cable that came in the box with Telecom Do not connect Telecom to the telephone socket...

Page 5: ...est it Press the button on the Fall Detector or Amie pendant that came with your Telecom and wait a few seconds Telecom will call your monitoring centre When your call is answered tell the operator that you are testing your new Telecom the operator will be pleased to hear from you Problems In the unlikely event that something does not work as you expect then consult the Problems and Answers sectio...

Page 6: ...pull cords that raise an alarm The person who installs these in your home will show you where they are and how they work Cancelling If you accidentally raise an alarm call i e you unintentionally press one of the alarm buttons on your Telecom or radio pendant you can cancel the alarm call by waiting five seconds and then pressing your Telecom s Cancel key However once the call reaches a monitoring...

Page 7: ...e button on your Amie pen dant or Fall Detector This method of answering a call can be turned off by an installer or your monitor ing centre and so you need to check that it has been set to work on your Telecom If you answer a call using your radio pendant you will only be able to carry on a hands free con versation if you are close enough to hear and speak to your Telecom You can end the call by ...

Page 8: ...keys on the top of your Telecom These will automatically call the friend or contact whose name is displayed beside the key 2 Press the Speaker key and then lift the flap and enter the telephone number to call 3 If you have a telephone plugged into your Telecom you can use it to make and take calls as normal Simply lift the receiver and dial the number ...

Page 9: ... has called you then press the Up key to increase the volume of their speech Up Down In short if you are in the middle of a telephone conversation these volume keys can be used to make the caller s speech louder or quieter Otherwise these keys adjust the volume of the ringing you hear when someone calls These changes are not temporary If you increase the volume during a call then you will find tha...

Page 10: ...away from your home Otherwise your Telecom might think that you are inactive every time you go away to visit a friend or relative Going Away To tell your Telecom that you are going to be away press the Away key You will hear the word Away spoken and the Away key will light up Returning home To tell your Telecom that you have arrived home press the Away key again You will hear the word Home spoken ...

Page 11: ... on If your Telecom is set up to work as an intruder alarm one of the user keys will be labelled Intruder If an intruder is detected your Telecom will automatically call your monitoring centre and report the intruder However you have to turn this feature on and off as you need it otherwise your Telecom might think there is an intruder in your kitchen every time you make a cup of tea To turn your i...

Page 12: ...intruder alarm off It is important that you do not write it down in a place where an intruder might see it Entry time When you return home from the shops or from a visit to friends your movement will be detected by your intruder alarm You will normally have 60 seconds to turn the intruder feature off before it raises an alarm call However this time can be altered by an installer or your monitoring...

Page 13: ...urns only the Intruder feature on and off Raising an alarm when you return home If you return home and press an alarm button before turning your Away feature and intruder alarm off this will raise an alarm As mentioned previously if you are just using the Away feature then this will turn Away off However if you are using Away and Intruder together then raising an alarm will not turn Away and Intru...

Page 14: ...although you should note that this is only an estimate A pendant with a low battery will not be able to work as far from your Telecom as a radio pendant with a new battery The key issue is how easily the radio signals can travel between your radio pendant and your Telecom For example if there is nothing between your Telecom and your radio pendant other than a single pane of ordinary glass maybe yo...

Page 15: ... the shower although you might want it close to the shower in case you fall Your radio pendant may also be damaged by steam or high levels of humidity in your bathroom and so if you are going to have a steamy bath then consider putting your radio pendant inside a waterproof plastic bag How do I know that my pendant will not set off the Telecom owned by my friend next door Each radio pendant has it...

Page 16: ... alarm button on an Amie pendant the small red light will light up for about three seconds after each button press However if the battery is low this light will flash on and off when you press the alarm button If this happens you should contact your supplier or monitoring centre and they will arrange for a replacement Amie If you raise an alarm call to a Tunstall monitoring centre using an Amie pe...

Page 17: ...ector is not waterproof You should usually attach your fall detector to your belt or clothing Try to keep the fall detector in the correct position If you keep your Fall Detector at an angle it might think that you have fallen particularly if it detects a jolt it will then raise an alarm At night keep the Fall Detector by your bed in case you need to call for help It must be kept in an upright pos...

Page 18: ...ached the monitoring centre computers then the Cancel key will not cancel the call this is a safety feature If you are unable to cancel the call then do not worry you should never rush to your Telecom The monitoring centre operator who takes your call will be pleased to hear from you Making an alarm call When you want to make an alarm call using your Fall Detector just press the alarm button on th...

Page 19: ...o be changed then you can ask your supplier or monitoring centre to do this Alternatively you can undertake this yourself The Fall Detector uses a 6 volt battery such as a Duracell PX28L First remove the screw Then slide the cover off The positive copper end of the battery should be furthest away from the screw Do not throw your old battery in the dustbin return it to your supplier ...

Page 20: ...o make it perform these different tasks Here are just some of the tasks that Telecom can perform Raising alarms There are many different ways to raise an alarm call Your Telecom can recognize inputs for up to 25 different radio pendants as well as a button pull cord or some other type of trigger connected via wires to the back of Telecom It even has the new Tunstall accessory port which can be use...

Page 21: ...who is calling you can see who is calling Inactivity Telecom when con nected to movement detectors will know if you have not been active When this inactivity moni toring is turned on Telecom will call your monitoring centre if you have not moved around your home The monitoring centre staff will then check to see if you need any help Low temperatures Telecom can be connected to one or more temperat...

Page 22: ...our monitoring centre arranges for someone to check your central heating boiler every six months then Telecom can pass this information on to your monitoring centre All the boiler engineer has to do is enter a number into your Telecom and a call will be made to your monitoring centre Telecom will not connect to an operator but instead will communicate directly with the computers at the monitoring ...

Page 23: ...e friends relatives and monitoring centres Telecom calls and the order in which the calls are made can be programmed into Telecom How should a personal recipient answer a call Each Telecom will announce its own unique number when calling to enable the person who takes the call to recognize where it is from Telecom can alternatively announce the name of the person who owns Telecom if that has been ...

Page 24: ...call Unlike previous alarm equipment Telecom can even disconnect some incoming calls in order to make the alarm call However in order to do this reliably Telecom should be the only telephone directly connected to the outside telephone line Other telephones must be connected through Telecom Reliability What if I accidentally unplug Telecom from the power supply Telecom will alert you to the problem...

Page 25: ...you up and ask you to test it Periodic calls How does my monitoring centre know if my Telecom is not working properly Your Telecom can be set to make periodic calls to the monitoring centre This is a call that is not heard by you nor is it answered by an operator Your Telecom will simply communicate directly with the monitoring centre computers to let them know that it is working correctly If the ...

Page 26: ...taff from your monitoring centre However there are some settings you can alter yourself Fast Dial Keys Entering Fast Dials To edit the name and number attached to the Fast Dial user key you should follow these steps 1 Press and hold down the Fast Dial key you wish to edit 2 Press key 5 under the flap The name and number attached to the Fast Dial key will be displayed You can now release the Fast D...

Page 27: ...t When editing a name keep pressing the key with the letter you want until the letter is displayed Key Summary B Switch between editing the name and editing the number C Delete a letter or number during editing D Save the changes you have made A Abort do not save changes 4 Once you have finished editing press the D key under the flap This will save your changes Alternatively you can press the A ke...

Page 28: ...ed To record an announcement for a Fast Dial user key you should do the following 1 Hold the Fast Dial key down and then press and hold the Record user key Your Telecom will beep to indicate that recording has started and the volume key will flash during recording 2 Record a brief message such as the name of the person who is called by the Fast Dial key and then release the Fast Dial user key when...

Page 29: ...he recipient to recognize the call To record an announcement hold down the key under the flap and then press and hold down then Record user key You will then hear an announcement which says Please record your personal recipient announcement now Once you have finished recording release the key and the Record user key the recorded announcement will be stored Deleting a recorded announcement To remov...

Page 30: ...your Telecom If this is the case then you need to contact your supplier and explain the problem When I press the button on my Fall Detector or Amie pendant my Telecom does not make an alarm call 1 Stand next to your Telecom with your radio pendant and try to raise an alarm If your Fall Detector or radio pendant works when it is close to your Telecom but not when it is further away then see the sec...

Page 31: ...a fault on the line 5 Is the fault on the line inside your home or outside Try disconnecting all other telephones connected to the line and try raising an alarm again Since connecting Telecom I cannot receive telephone calls Disconnect all telephones with the exception of your Telecom 4000 Then ask someone to call you Your Telecom unit should ring and you will be able to answer the call by pressin...

Page 32: ...30 Telecom 4000 User Guide Copyright 2001 Tunstall Group Ltd This page is intentionally blank ...

Page 33: ...Copyright 2001 Tunstall Group Ltd Telecom 4000 User Guide 31 This page is intentionally blank ...

Page 34: ...32 Telecom 4000 User Guide Copyright 2001 Tunstall Group Ltd This page is intentionally blank ...

Page 35: ...resentative designated by the supplier Any repairs or alterations made by the user of this equipment or equipment malfunctions may give the tel ecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are co...

Page 36: ... on your radio pendant Press the alarm button on your Telecom 4000 Use any of the pull cords if fitted Answering a call Press the Speaker user key Press the alarm button on your radio pendant Press the Cancel button on your Telecom 4000 Making a call Press a Fast Dial user key Press the Speaker user key lift the flap and enter the telephone number ...

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