22
23
Problems and Answers
Most problems can be overcome with a few simple checks. If these checks do not
overcome the problem then contact your response center. Alternatively, you can contact
Tunstall directly, and the staff will be pleased to help.
The Help button on top of my Telecom does not light up when the power is
turned on
1. Check that the transformer is plugged into the power receptacle.
2. Check that the wall receptacle is turned on. Do other electrical appliances work
when plugged into the same receptacle?
3. Check that the lead from the transformer is properly plugged into your Telecom.
The Help button on top of my Telecom continues to flash rapidly
If this rapid flashing continues for a long period (i.e. several minutes) this indicates that there
is a fault with your Telecom. If this is the case then you need to contact your supplier and
explain the problem.
When I press the button on my Fall Detector or Amie pendant my Telecom does
not make an alarm call
1. Stand next to your Telecom with your radio pendant and try to raise an alarm.
If your Fall Detector or radio pendant works when it is close to your Telecom,
but not when it is further away, then see the section earlier in this guide on radio
pendants.
2. If pressing the button on your Fall Detector or Amie pendant does not make your
Telecom raise a call even when you are standing next to it, then try raising a call by
pressing the
Help
button on the top of your Telecom. If this does not work then
the problem is with your Telecom, not your Fall Detector or other radio pendant
(see the section below). If your Telecom raises a call when you press the
Help
button on the top of it, but does not raise a call when you use your Fall Detector or
Amie pendant, then you need to contact your supplier and explain the problem.
