20
21
Response centers and personal recipients.
When an individual (a personal recipient)
receives an alarm call your Telecom will announce who is calling when the telephone is
answered. When Telecom connects to a response center, however, it will send a series
of electronic tones that allow it to communicate directly with the response center’s
computers. The computers at the response center display your details to the operator
who answers your call. Even if you could not speak the response center would know
where to send help.
Disconnecting existing calls.
If an alarm call is raised then Telecom will disconnect any
outgoing call so that it can make the alarm call. Unlike previous alarm equipment, Telecom
can even disconnect some incoming calls in order to make the alarm call. However, in
order to do this reliably Telecom should be the only telephone directly connected to the
outside telephone line. Other telephones must be connected through Telecom.
