Testing the iVi
Testing the Help button
Press the Help button on the iVi and ensure an alarm call is generated to the monitoring
centre.
Testing/Demonstrating fall detection
The iVi is designed to avoid false activations therefore when testing or demonstrating you
must follow specific steps to reliably test/demonstrate the fall detection element of the iVi. On
occasions the iVi may still not activate, if this occurs start the process again.
A video is available that clearly demonstrate the test/demo method.
Please visit
http://youtu.be/LQmYiIO8s3g
to view the video.
Troubleshooting
The iVi automatically checks its own status and in the unlikely event that it detects a problem
it will provide an alert to the user by beeping and flashing its LED orange once every 30-40
seconds.
In addition, if the error condition persists the iVi will send 3 Automatic Low Battery (ALB)
alerts to the monitoring centre within a 30 minute period. This will enable service providers to
distinguish the error condition from standard battery low conditions.
In the unlikely event that the iVi signals an error or 3 ALB alerts are received within 30
minutes at the monitoring centre, the iVi must be replaced immediately and returned to
Tunstall via the normal product returns process.
A PNC update is now available for PNC 6.1, PNC6.2 and PNC7 to present 3 x ALB alerts as
a foreground call to the operator referenced as ‘Radio Fault – iVi error’ (see below image of
call presentation on the PNC operator screen).
Please note this PNC update only supports iVi intelligent pendants connected to Lifeline
home units and does not support iVi pendants deployed on Communicall systems.
