TULA HEALTH THG001, Owner'S Manual

Page: 37 / 45

29
Troubleshooting
1. If the meter does not display a message after inserting a test
strip:
POSSIBLE CAUSE WHAT TO DO
Battery exhausted Recharge the battery
Test strip inserted upside down or
incompletely. Insert the test strip with contact bars
end first and facing up.
Defective meter or test strips. Please contact customer service.
2. If the test does not start after applying the sample:
POSSIBLE CAUSE WHAT TO DO
Insufficient blood sample.
Repeat the test using a new test strip
with larger volume of blood sample.
Defective test strip. Repeat the test with a new test strip.
Defective meter. Please contact customer services.
3. If the control solution testing result is out of range:
POSSIBLE CAUSE WHAT TO DO
Error in performing the test. Read instructions thoroughly and
repeat the test again.
Control solution vial was poorly
shaken. Shake the control solution vigorously
and repeat the test again.
Expired or contaminated control
solution. Check the expiry date of the control
solution.
Control solution that is too warm
or too cold. Control solution, meter, and test strips
should be at room temperature 20°C
to 25°C (68°F to 77°F) before testing.
Defective test strip. Repeat the test with a new test strip.
Meter malfunction. Please contact customer service.
Improper working of meter and
test strip. Please contact customer service.