Limited lifetime warranty
Notice to all Tuff Country EZ-Ride Suspension
customers: It is your responsibility to keep your
original sales receipt! If failure should occur on any
Tuff Country EZ-Ride Suspension component, your
original sales receipt must accompany the warranted
unit to receive warranty. Warranty will be void if the
customer can not provide the original sales receipt. Do
not install a body lift in conjunction with a suspension
system. If a body lift is used in conjunction with any
Tuff Country EZ-Ride Suspension product, your Tuff
Country EZ-Ride Suspension WARRANTY WILL BE
VOID. Tuff Country Inc. (“Tuff Country” ) suspension
products are warranted to be free from defects in
material and workmanship for life if purchased,
installed and maintained on a non-commercial vehicle;
otherwise, for a period of twelve (12) months, from the
date of purchase and installation on a commercial
vehicle, or twelve thousand (12,000) miles (which ever
occurs first). Tuff Country does not warrant or make
any representations concerning Tuff Country Products
when not installed and used strictly in accordance
with the manufacturer’s instructions for such
installation and operation and accordance with good
installation and maintenance practices of the
automotive industry. This warranty does not apply to
the cosmetic finish of Tuff Country products nor to
Tuff Country products which have been altered,
improperly installed, maintained, used or repaired, or
damaged by accident, negligence, misuse or racing.
(“Racing is used in its broadest sense, and, for
example, without regards to formalities in relation to
prizes, competition, etc.) This warranty is void if the
product is removed from the original vehicle and
re-installed on that or any other vehicle. This warranty
is exclusive and is in lieu of any implied warranty of
merchantability, fitness for a particular purpose or
other warranty of quality, whether express or implied,
except the warranty of title. All implied warranties are
limited to the duration of this warranty. The remedies
set forth in this warranty are exclusive. This warranty
excludes all labor charges or other incidental of
consequential damages. Any part or product returned
for warranty claim must be returned through the
dealer of the distributor from whom it was purchased.
Tuff Country reserves the right to examine all parts
returned to it for warranty claim to determine whether
or not any such part has failed because of defect in
material or workmanship. The obligation of Tuff
Country under this warranty shall be limited to
repairing, replacing or crediting, at its option, any part
or product found to be so defective. Regardless of
whether any part is repaired, replaced or credited
under this warranty, shipping and/or transportation
charges on the return of such product must be prepaid
by the customer under this warranty.
Important information that needs to be read before
installation begins:
Please be aware that some Dodge Ram owners may
experience a vibration in the front end or a violent
shaking vibration of the front wheels when going over
a bump at certain speeds. This is due to the front dif-
ferential and suspension when Dodge Ram trucks are
in 4x4 mode. These two symptoms are often lumped
together and called a "death wobble" however it is
actually two different problems with the Ram Truck.
The 4HI mode vibration is a vibration or shudder that
occurs when accelerating in 4x4 high mode. This
symptom appears isolated to 2014 1500 non-Mega Cab
model trucks and only when in 4-hi mode. Dodge
could not discover why their stock trucks would do
this for some customers and not others so the final
official statement from Dodge was that there is no
problem and that all of the new Rams will shudder or
shake when in 4x4 high.
Therefore, after installing this kit on your Dodge Ram
truck, if you experience either of the two symptoms
mentioned above, Tuff Country recommends two
options. 1). Remove the kit from the vehicle and send
it back to the company you purchased it from for a full
refund or 2). Install High angle CV joints that will sta-
bilize the factory vehicles issues.
This Leveling kit comes with (1) installation manual and
some post installation procedure literature and it is the
installers responsibility to make sure that the customer
receives the post installation procedure literature. If a
customer would like a copy of the installation manual,
please have them visit our website at www.tuffcoun-
try.com. Have them go to the customer care section to
download these instructions. If you have any questions,
please feel free to call us at (801) 280-2777.
Before installation begins, Tuff Country EZ-Ride
Suspension highly recommends that the installer per-
forms a test drive on the vehicle. During the test drive,
check to see if there are any uncommon sounds or
vibrations. If uncommon sounds or vibrations occur
on the test drive, uncommon sounds or vibrations will
be enhanced once the suspension system has been
installed. Tuff Country EZ-Ride Suspension highly
recommends notifying the customer prior to installa-
tion to inform the customer of these issues if they
exist.
Make sure to use loctite on all new and stock hardware
associated with the installation of this suspension
system.
