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7. FAQ
Q:When Device issue appear,you are confused on how to solve it.
A:
Check Device Item No & Firmware Version,sent back to us with detail description of issue.Our
Technical Team will handle it.
More detail you described,easier for us to solve it quickly.
Q:Video Output Lost
A:
1.Check situation of DVR:Device Input Power;Power Cable Connection;GND Connect to
battery;fuse;RED & Yellow Cable of Power must connect together;
2.Check the Screen Power or Check if the Screen change to related AV Channel;
3.Check the connection of Video Output & Screen Cable;
Q:Device keep Rebooting
A:
1)Check working power,if low power device will keep rebooting;
2) HDD/SD Card error, remove storage device and turn on device checking;
Q: If the video input interface of the device and camera is different.
A:
The DVR is using 4 needle type port, the camera is BNC port or Aviation, if it is different, please
use the X-over to connect, or connect according to the DVR
Line sequence definition
Q:Device on with HDD but not recording;
A:
1)Check SD/HDD if format;if not please enter Main GUI--System Set--Format,format HDD/SD
Card;
2)If close Recording ,or set Timed Recording mode, if yes it won’t recording if not the time set
3)If the HDD is connect well, if the HDD/SD light is on.
Q: Video files lost, or there is no video files at a certain period time.
A:
1. Analysis the lost video and ensure the lost time period.
2. Confirm if the DVR was opened at that time, such as crashed midway park, loading and
unloading ect. And the device didn’t set the delay recording
Q: Can not control the Car PTZ, can not rotate to all direction.
A:
If the agreement and Baud rate of the PTZ is setting right,if the address code is corresponding, if
the video channel is setting to max when control the PTZ. Like if is control the first channel, then must
set the first channel image to be max.
7.1 GPS related FAQ
Q: With GPS but no GPS coordinate Information
A
:1)Check if GPS module exist;
2)Check GPS Antenna connection,suggest install on the outside place with strong signal;
3)If testing in office, suggest put GPS Antenna out of window;
