Operation & Maintenance Manual
OMM1002
11
Returns & Warranty
Before returning any goods to RM&C, you must obtain a Returns form containing a unique returns (CA) authorisation num-
ber. Failure to do so will result in the goods being returned to you, without any inspection, etc. To obtain this form, contact
the QA department of our Sheffield office and by return the form will be faxed to you.
On receipt of the Returns form, fill in any required fields and return it with the goods to the Sheffield office. It is advisable to
keep a copy of this form (with authorisation no.) for reference purposes. If the goods have come into contact with any pro-
cesses or environments that may be harmful to a user, then COSHH Regulations must also be observed. It is requested that a
Material Safety Data Sheet (MSDS) is also supplied with returned goods, if this is likely to be the case. If not provided and the
goods are suspected of being contaminated, they will be returned to you. On receipt of the appropriate documentation, the
goods will be examined and assessed in accordance with the terms of any Warranty agreement.
Repairs
Prior to any repair work being carried out, you will be informed of our findings and any charges that may be incurred.
Replacement
Prior to the supply of any replacements, you will be informed of our findings and any charges that may be incurred.
No replacements will be sent prior to receiving the goods back from you, unless an Order number is supplied to cover the
cost of the new unit/s. After inspection, etc of the returned goods, a Credit may be issued, based on our findings.
Warranty (extract from Terms and Conditions)
The warranty period is normally 12 months from the date of shipment, except as agreed at the time of sale.
Any misuse of the goods will void any warranty.
For full Warranty and other Contract details, refer to our
‘
Terms & Conditions
’.
OMM1002 Page 9 of 9
2 Downgate Drive, Sheffield, S4 8BT, England
Tel: +44(0)114 244 2521 Fax: +44(0)114 243 4838
email: [email protected] www.roxspur.com
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