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TSM Products|1500 Clinton Street, Building 123| Buffalo, New York 14206 USA|www.tsmproducts.com
Should this product have suffered damage that has hindered its performance
or aesthetic appearance, please call Customer Care 1-716-824-5814 and
we will arrange product pickup and replacement. If shipping box remains
structurally sound, it may be used to return product in, otherwise please use
another suitable box, for more questions regarding shipping damage please
call
Customer Care 1-716-824-5814.
SHIPPING DAMAGE:
The Sausage Maker, Inc warrants this product for 1 (one) year against
manufacture’s defects in workmanship and material from the date of purchase
if used and maintained in accordance with the instructions outlined in this
user manual. Warranty is void if product is used for purposes outside of
manufacturer’s intended and instructed usage. The Sausage Maker, Inc is not
liable for lost profits or damages done to property or person due directly or
indirectly to misuse, abuse, negligence or accidents with this product. The
Sausage Maker, Inc. will repair or replace (at its discretion) the product and
return ship free of charge to the customer if it is determined that the product
is in fact defective in labor or material, within the warranty period. Warranty
covers only the product and its components and not the food with which the
product was processed. The product must be shipped either in its original
box and packaging material or in equally protected box and packaging with
a clearly marked Return Authorization Number printed on the box, this
number is obtained by calling Customer Care at 1-716-824-5814. It is the
customer’s sole responsibility to ensure secured packaging to prevent shipping
damage, The Sausage Maker, Inc, is not liable for damages attributed to return
shipping; cost of shipping damages will be invoiced to customer.
WARRANTY:
In our continuing efforts to be your #1 choice for all your top quality food
processing supplies, we are offering FREE REPAIRS of all products we
manufacture at The Sausage Maker, Inc. should they become damaged or have
defect t that you want repaired after the product is past its warranty period.
We will gladly help because even after the warranty is over, YOU ARE STILL
OUR CUSTOMER. You would cover the shipping cost (both ways) and parts
that need to be replaced (only if necessary). We cover all the work involved
in returning your TSM product back to you in superior working order. Not
all damages are repairable, to qualify for this industry-first offer, you must
first call Customer Care 1-716-824-5814 and speak with a Sausage Maker
Customer Care Associate to determine eligibility.
NON-WARRANTY REPAIRS:
