26
Chapter 5
Possible Cause
Corrective Action
Monitor is not reporting data to tsilink.com cloud
2 blinks every
second, followed by
a 1 second pause
–
Not able to connect
to network
Initially indicates the device is attempting to connect
to Wi-Fi
®
network. If this status continues, the device
is unable to connect to the network.
To resolve, repeat the setup process and re-enter the
SSID and password. If the problem persists, check
the following:
•
The monitor
CAN ONLY CONNECT TO 2.4 GHZ
Wi-Fi
®
signals. Most Wi-Fi
®
routers provide
several frequency channels. Make sure you are
connecting to the 2.4 GHz channel.
•
The monitor does not have the capability to
connect to public networks that require a second
step of browser authentication, such as a free
public hotel or airport network. A different
network will need to be chosen.
•
Some corporate networks require the device
MAC address for security. This can be found on
the serial number label of each monitor.
•
Additionally, the following firewall ports need to
be available:
a. DNS: 53 (UDP)
b. SNTP: 123 (UDP)
c. HTTPS: 443 (TCP)
d. MQTT: 8883 (TCP)
3 blinks every
second, followed by
a 1 second pause
–
No internet
available, cannot
connect to cloud
Device is connected to the Wi-Fi
®
network but it is
unable to establish connection with tsilink.com
cloud. This can happen if the configured network
does not have an internet connection. Check to
make sure the Wi-Fi
®
network actually has an
internet connection. Confirm by connecting to the
same network with your phone or PC and make
sure you can browse the internet.
1 short blink,
followed by 3 rapid
blinks every
second, followed by
a 1 second pause
–
PM Sensor error
An error has occurred in the PM sensor or the
Temp/RH sensor. Only the PM sensor can be
serviced. Disconnect power and remove the white
cover. Check the PM sensor connection and inspect
the cable. Disconnect the cable from the PM sensor
and the main board. Reconnect the cable, install the
cover and power the device on. If the problem
persists, replace the PM sensor.