23
Damaged in Transit
All orders are carefully packed for shipment. On receipt, if the
shipping container appears to have been damaged during shipment,
the instrument should be thoroughly inspected. The delivering
carrier’s papers should be signed noting the apparent damage. DO
NOT DISCARD THE BOX.
If the instrument itself has been damaged, a claim should be promptly
filed against the carrier by the customer. The selling agent will assist
the customer by supplying all pertinent shipping information;
however, the claim must be filed by the insured. If the instrument is
damaged beyond use, a new order should be placed with TSI while
awaiting reimbursement from the carrier for the damaged instrument.
Call TSI directly for assistance if necessary.
