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Instructions for Return
Service and Repair
Please return your Product Registration Card immediately. This
allows us send you service reminders, special offers, and important
information about your product.
Before sending your instrument for calibration or repair, you should
call Customer Service. The Service Department will provide you with
the cost of service or calibration, Return Material Authorization
(RMA) number, and shipping instructions.
Please have the following information available when you call:
Owner’s Name, address, and phone number
Billing address, if different and applicable
Instrument Name or Model
Serial Number
Date of Purchase
Where Purchased
TSI recommends that you keep a ‘calibration log’ and keep all
records of service on your instrument.
Instructions for Return
Send the instrument prepaid. Securely package your instrument in a
strong container surrounded by at least two inches (5 cm) of suitable
shock-absorbing material. Include the Purchase Order showing
instrument model number, cost of service and/or calibration, and the
RMA number. Mark the outside of the shipping container with the
RMA number. This will expedite processing of your instrument when
we receive it.
Please note that instruments received improperly marked or without
an accompanying Purchase Order may be returned at your expense.
See back cover for factory addresses.
