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6. TroubleShooting
The following guide lists the most common problems that may be encountered when operating this bar code printer. If the printer
still does not function after all suggested solutions have been invoked, please contact the Customer Service Department of your
purchased reseller or distributor for assistance.
Problem
Solution
Ribbon does not advance or rewind
1. The media and ribbon must be installed then engage the print head mechanism prior to
turning on printer power.
2. Install the black ribbon spindle at the correct direction.
3. Please check the "Media settings method" in the driver if it is set to direct thermal mode.
Poor print quality
1. Clean the thermal print head.
2. Adjust the print density setting.
3. Ribbon and media are not compatible.
4. Media thickness is over spec.
5. Check if correct power supply is connected with printer.
Power indicator on printer does not
illuminate
1. Check the power cord see whether it is properly connected.
2. Check if the LED on the power supply is illuminated. If it is not lit on, then the power supply
is damaged.
3. Check if correct power supply is connected with printer.
ON-LINE indicator is off, ERR.
indicator is on
1. Out of paper or out of ribbon
If there is one beep sound when printer is error, then it's gap sensor problem. Please
check the following items.
Calibrate gap sensor or setup the paper length in labeling software/program properly.
Install the paper at the correct
If there are two beeps sound when printer is error then it's ribbon sensor problem.
Summary of Contents for TTP-244 Pro Series
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