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9

Troubleshooting

 

 

The following guide lists the most common problems that may be encountered when 
operating this printer. If the printer still does not function after all suggested solutions 
have been invoked, please contact the Customer Service Department of your 
purchased reseller or distributor for assistance.  

 

Problem 

Possible Cause 

Recovery Procedure 

Check if battery is installed properly. 

Reinstall the battery 

No power 

Check battery voltage meter if battery is 
low. 

Recharge or replace battery if 
necessary. 

Make sure if battery is fully charged.

 

Recharge/replace a battery.

 

Check if front door is closed completely.

Close front door completely.

 

Check if cable is well connected to serial 
or USB interface.

 

Re-connect cable to interface.

 

Not printing 

Check if wireless settings are set 
correctly.

 

Reconfigure the wireless settings.

 

Run out of label. 

Supply a new label roll. 

The label is installed incorrectly. 

Please refer to the steps in user’s 
manual to reinstall the label roll. 

No paper 

Gap/black mark sensor is not

 

calibrated. Calibrate the gap/black mark sensor. 

Make sure the battery is fully charged 

Recharge or replace a new battery 

Check if front door is closed completely 

Close front door completely 

Check if supply is loaded correctly 

Reload the supply 

Check for dust or adhesive accumulation 
on the print head. 

Clean the print head 

Check if print density is set properly. 

Adjust the print density and print speed.

Poor print 

quality

 

Check print head test pattern to 
determine if head element is damaged 

Run printer self-test and check the print 
head test pattern if there is dot missing 
in the pattern 

Gap/black mark sensor is not set 
properly 

Calibrate the gap/black mark sensor 

Make sure label size is set properly. 

Set label size correctly 

Labels may be stuck inside the printer 
mechanism. 

Remove the stuck label. 

The serial port setting is not consistent 
between host and printer. 

Please reset the serial port setting. 

Paper jam

 

The serial port cable pin configuration is 
not correct. 

Please replace the null modem cable  

Reduced battery 

life 

Check battery date code, if battery is 
one to two years old, short life may be 
due to normal aging. 

Replace a battery. 

 

Summary of Contents for 39-0000144-10LF

Page 1: ...Quick Start Guide Direct Thermal Portable Printer ...

Page 2: ...ii ...

Page 3: ...ery 2 Using the Strap 3 Loading Media 3 Loading Continuous Labels for Receipt Paper 3 Loading Die cut Labels 4 Loading Fan fold Labels 5 Connecting the Communication Cable 5 Using the LCD Display and Control Panel 6 Charging the Battery 6 Maintenance 7 Troubleshooting 9 ...

Page 4: ... holder Li ion battery Gap black mark sensor Platen Graphic LCD with back lit display Peel off enabler Context sensitive keys Paper exit chute Front door release button Tear plate for label Peel roller Peel bar Tear bar for liner ...

Page 5: ...rinter The supply door should swing open 2 Insert the connector end of the battery into the printer 3 Close the supply door until the release buttons click into place Hinged cable door Fan fold paper entrance chute Power jack chute RS 232 interface 5V DTR switch USB interface Strap button Li ion battery Supply door Release buttons ...

Page 6: ... by pulling outward on the release buttons on both sides of the printer 2 Pull supply holder tabs apart and insert a new roll of media Make sure the media is positioned so it unwinds from the top as shown 3 Pull out enough supply to lie over the exit chute 4 Close the supply door until the release buttons click into place Note Please calibrate the gap black mark sensor when changing to different m...

Page 7: ...ibrate the gap black mark sensor when changing media Do not calibrate the gap black mark sensor in peeler mode to avoid paper jams at the peel off roller 5 Remove a couple of labels from the liner Insert the liner through the gap between peeler bar and peel off roller 6 Close the supply door 7 Press the button once or twice to advance the labels until the liner is separated from the label Peel off...

Page 8: ...o fit the paper width 5 Calibrate the media sensor if necessary 6 Close the supply door Note Please calibrate the gap black mark sensor when changing media Connecting the Communication Cable 1 Open the hinged cable door by loosening two screws Lift up on the door 2 Plug the null modem cable into the RS232 port Or plug the USB cable into the USB port 3 Place the cable in the cable cavity 4 Close th...

Page 9: ...he printer supply door and remove the battery 2 Insert the battery into the charger station Status LED Description Red Charging battery Amber Battery is 70 charged Green Solid Battery is completely charged Green Blinking Charger error Off No battery Power LED Description Red Power is on Off Power is off LCD display On Off button Navigation buttons Feed Ready button Charger station Status LED Power...

Page 10: ...ace Clean the print head when changing a new label roll Platen roller 1 Turn the power off 2 Rotate the platen roller and wipe it thoroughly with 100 ethanol and a cotton swab or lint free cloth Clean the platen roller when changing a new label roll Peel roller 1 Turn the power off 2 Rotate the Peel off roller and wipe it thoroughly with 100 ethanol and a cotton swab or lint free cloth Clean the p...

Page 11: ...use ethanol to clean it It s industry alcohol Please do not use regular alcohol which may damage the printer head You may have to clean the supply sensors more often if you frequently receive supply error messages Platen roller Gap black mark sensor Peel off sensor Peel bar ...

Page 12: ... paper Gap black mark sensor is not calibrated Calibrate the gap black mark sensor Make sure the battery is fully charged Recharge or replace a new battery Check if front door is closed completely Close front door completely Check if supply is loaded correctly Reload the supply Check for dust or adhesive accumulation on the print head Clean the print head Check if print density is set properly Adj...

Page 13: ...10 For more information and features about this printer please refer to the User s Manual inside the CD disk ...

Page 14: ...11 P N 39 0000144 10LF ...

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