9
Troubleshooting
The following guide lists the most common problems that may be encountered when
operating this printer. If the printer still does not function after all suggested solutions
have been invoked, please contact the Customer Service Department of your
purchased reseller or distributor for assistance.
Problem
Possible Cause
Recovery Procedure
Check if battery is installed properly.
Reinstall the battery
No power
Check battery voltage meter if battery is
low.
Recharge or replace battery if
necessary.
Make sure if battery is fully charged.
Recharge/replace a battery.
Check if front door is closed completely.
Close front door completely.
Check if cable is well connected to serial
or USB interface.
Re-connect cable to interface.
Not printing
Check if wireless settings are set
correctly.
Reconfigure the wireless settings.
Run out of label.
Supply a new label roll.
The label is installed incorrectly.
Please refer to the steps in user’s
manual to reinstall the label roll.
No paper
Gap/black mark sensor is not
calibrated. Calibrate the gap/black mark sensor.
Make sure the battery is fully charged
Recharge or replace a new battery
Check if front door is closed completely
Close front door completely
Check if supply is loaded correctly
Reload the supply
Check for dust or adhesive accumulation
on the print head.
Clean the print head
Check if print density is set properly.
Adjust the print density and print speed.
Poor print
quality
Check print head test pattern to
determine if head element is damaged
Run printer self-test and check the print
head test pattern if there is dot missing
in the pattern
Gap/black mark sensor is not set
properly
Calibrate the gap/black mark sensor
Make sure label size is set properly.
Set label size correctly
Labels may be stuck inside the printer
mechanism.
Remove the stuck label.
The serial port setting is not consistent
between host and printer.
Please reset the serial port setting.
Paper jam
The serial port cable pin configuration is
not correct.
Please replace the null modem cable
Reduced battery
life
Check battery date code, if battery is
one to two years old, short life may be
due to normal aging.
Replace a battery.
Summary of Contents for 39-0000144-10LF
Page 1: ...Quick Start Guide Direct Thermal Portable Printer ...
Page 2: ...ii ...
Page 14: ...11 P N 39 0000144 10LF ...
