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www.ts-market.com
Warranty
The manufacturer undertakes warranty repair liabilities for 1 year from the date of purchase, but no
longer than 2 years from the date of manufacture of the product (warranty does not cover batteries),
other rules are regulated by the Law "On Protection of Consumers' Rights".
Further there is usually a long list of cases when the user loses warranty. We have a different approach.
We make use of every warranty case as an opportunity to find out the causes and make our products
better. Therefore, we are always grateful for any comments and proposals regarding our products, as
well as the detailed description of the conditions and causes that led to failure. We appreciate time
and skills of our customers, and if the problem is not that complicated, we do not mind if you try to
solve the problem yourself. If the attempt to repair was fairly neat, you do not lose your warranty. In
case of major breakdowns, chemical exposure or mechanical damage to the Recorder, the
manufacturer will not be able to continue the warranty service of this device. Our products have no
seals.
If you are experiencing problems with the use of our products, we recommend the following:
1. Go to www.ts-market.com and see a list of common problems (FAQ section) and their solutions.
Perhaps there is a solution to your problem.
2. If the problem persists, contact technical support at [email protected] with the detailed
description of your problem, the conditions it appeared, the exact product name according to the
passport, firmware, software, operating system, and other relevant information. Remember, the
better you describe the problem, the sooner it is resolved. Calls and mails like "It doesn't work at all!"
are least effective. E-mail correspondence is most effective because it preserves history and minimizes
misunderstanding. You will receive a response to your request by e-mail within 24 hours (excluding
weekends and holidays).
