Trust Precision Viewer Monitor
12
7.1 On-Site
guarantee
If you still have problems with your Trust monitor, then you can contact one of our On-site Service Centers.
These are given at the back of the instruction manual.
Conditions:
•
The guarantee is granted to the original purchaser of the product and last for a period of three years from
the moment of purchase from an authorized supplier or distributor.
•
The guarantee excludes consumption goods and accessories, such as power cables, cables, instruction
manuals and cosmetic components that do not effect the normal operation of this product.
•
The proof of purchase should contain the following information:
- Date of purchase.
- The correct product name and serial number.
- The name of the buyer and seller.
•
Make sure you have the following information available when you contact our service centre:
- The proof of purchase and the purchase date.
- The article number, product name and type.
- The serial number.
•
The monitor will be exchanged for the same monitor or a similar monitor with the same characteristics.
•
The service centre invoices the purchaser for all labour, component and transport costs if:
- There is no fault.
- There is mechanical damage (such as damaged housing, print plate, cathode ray tube, cables,
connectors or operating elements).
- The product has been misused.
- The monitor has been opened or repaired by an unauthorized service technician.
7.1.1 Before you call the On-site Service Center
1. Check the On-site service conditions (chapter 7.1).
2. Check the power cable is correctly fitted (see chapter 3.3).
3. Check the VGA signal cable is correctly connected (see chapter 3.3). Check the signal cable is not
damaged and the connection pins are also not damaged.
4. Check the computer sends the correct signal to the monitor.
5. Check that the resolution and refresh rate are within the range of the monitor (see chapter 5).
6. Check that the computer is not in the power saving mode: screensaver or stand-by position.
7. Check the contrast and brightness are not set to 'minimum' (see chapter 6.2).
8. Make sure there are no loudspeakers, transformers, or other magnetic field producing products (e.g.
mobile telephones) near the monitor.
9. Make sure the monitor settings are correct (position, size, pincushion, etc) (see chapter 6.2.3.
