Trust Ami Track Dual Scroll
16
9. Troubleshooting
Problem
Cause
Possible solution
The mouse cursor
does not move.
The track ball has not been
connected or has not been
connected correctly.
Connect the cable to the PS/2 port correctly (see
chapter 3) and restart your computer.
The ball and/or the rollers
are dirty.
See chapter 7 for instructions on how to clean the
ball and rollers.
Windows displays
an error message
when starting.
The track ball has not been
connected or has not been
connected correctly.
Connect the track ball correctly and restart your
computer (see chapter 3).
The software for your
previous mouse is still
active.
Remove the software for your previous mouse
before installing the software for this mouse.
The software has not been
installed.
Install the software (see chapter 5).
The software has been set
up incorrectly.
Set up the software correctly (see chapter 6).
The scroll
function does not
work.
The application is not 100%
compatible with Windows.
Use an application that is compatible with
Windows.
Check the FAQ's on the Internet (
www.trust.com
). You can also register your product at
www.trust.com
so
that you are able to receive optimal guarantee and service support. You will be automatically informed of
developments to your product and other Trust products. You will also have the chance of winning some
spectacular prizes.
If you still have problems after trying these solutions, please contact one of the Trust Customer Care Centers.
The last page of this electronic instruction manual, as well as the back on the printed installation manual,
contains more information. Please have the following information available:
•
The article number. This is
12228.
•
Your hardware information.
•
A good description of what does not work.
•
A good description of when the problem occurs.