TRUST 962Z POWERC@M OPTICAL ZOOM
Problem
Cause
Possible solution
The photographs were
taken in bright
sunlight.
Take photographs in shadow or
try to adjust the white balance
setting (see chapter 7.5.4).
Memory card: the recording has
been made using a different
camera. Use a card reader to
read the data contained on the
memory card.
‘File error’ is
displayed on the
LCD screen.
The recording has
been saved in the
wrong format or
cannot be read by the
camera.
Internal memory: delete the
recording and make another one.
‘Memory error’ is
displayed on the
LCD screen.
The memory card has
not been formatted.
Format the memory card (see
chapter 13.2).
The problem is not
listed here.
Check the Internet for
the latest update of the
camera
Troubleshooter.
Go to
www.trust.com/customercare/hel
p/camera.
If you still have problems after trying these solutions, please contact one of the Trust
Customer Care Centers. You can find more information on the back of this instruction
manual. Please have the following information available:
•
The item number. This is 13789.
•
A good description of what does not work.
•
A good description of when the problem occurs.
18 Warranty
conditions
-
Our products have a two-year manufacturer's warranty which is effective from the
date of purchase.
-
If there is a fault, return the product to your dealer and include a description of the
fault, the proof of purchase and all the accessories.
-
During the warranty period, you will receive a similar model, if one is available. If
no similar product is available, your product will be repaired.
-
Please contact our help desk for missing components, such as the instruction
manual, software or other components.
-
The warranty becomes invalid if the product has been opened, if there is
mechanical damage, if the product has been misused, if alterations have been
made to the product, if the product has been repaired by a third party, in the case
of negligence or if the product has been used for a purpose other than that
originally intended.
-
Excluded from the warranty:
•
Damage caused by accidents or disasters, such as fire, flood, earthquakes,
war, vandalism or theft.
•
Incompatibility with hardware/software which is not stated in the minimum
system requirements.
•
Accessories, such as batteries, fuses (if applicable).
-
Under no circumstances will the manufacturer be held responsible for any
incidental or consequential damage, including the loss of income or other
commercial losses resulting from the use of this product.
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