Trust 56K V92 External Modem
10
7. Troubleshooting
Problem
Cause
Possible solution
COM-port of the modem is set
differently than in the
software.
Check if the communication software has been set
for the correct COM-port and IRQ setting.
Adapter not properly
connected.
Connect the adapter properly and switch on the
modem using the switch at the back.
Serial cable not connected
properly.
Properly connect the serial cable to the serial ‘RS-
232’ connection.
COM-port is disabled in the
BIOS.
Enable the COM-port. Consult your computer’s
manual.
Modem doesn’t
respond.
Driver was not installed.
(Re)Install the driver of the modem.
Communication parameters
were not set correctly.
Check if all communication settings (speed, data,
stop and parity bits) were set correctly and if they
correspond on both sides of the connection. Check if
the hardware flow control (standard setting
RTS/CTS) is active both in the modem and in the
software.
Modem does
make a
connection, but
no data appear
onscreen.
The system is waiting for you. Press the <ENTER> key several times. Possibly, the
system is waiting to receive some data from you,
before it will start sending.
Bad line.
Call again.
Bad in-home telephone
exchange.
Try a direct outgoing line.
Wrong number.
Check the number. Beware of the digit for outgoing
lines in case of an internal telephone exchange and
the wait character (
,
).
Modem is
calling, but no
connection is
established.
Communication standard
wrong.
Contact your Internet provider for the correct
communication settings.
Telephone line is being used.
Wait until the line is free.
Telephone line doesn’t work.
Test the line with an ordinary phone and repair.
Error report ‘No
Dial Tone’.
Incompatible dial tone of the
in-home telephone exchange.
Use an outgoing line or deactivate the dial tone
detection.
Call interferes with
connection.
Make sure ‘Call Waiting’ is not active.
The new V92 will support this. Check the Trust site
for an upgrade.
Modem finds an
error while
connecting to a
remote modem.
Bad line.
Call again.
Wrong modem type was
selected in the software.
Select the correct modem type in the voice/fax
software.
Modem renders
speech poorly.
Computer is too slow
Check if your computer is fast enough to deal with
the speech function (38.4 Kbps)
Modem doesn’t
call in on V92.
The V92 firmware/driver not
available yet.
Check the Trust site or register your modem, so that
you will be automatically informed as soon as the
V92 firmware/driver is available.
