Trust 56K PC-Card Modem
18
5. Troubleshooting
This chapter is intended to help solve any problems that may be encountered. If this does not help to solve
the problem, visit the Trust Internet site at
, contact your dealer or call the Trust Help Desk.
The following details will be required:
•
The article number. This can be found below the bar code
•
Your version of Windows and its language of use
•
The type of CPU and its speed
•
The size of the internal memory
•
The name and version of the program
•
The exact error message or a good description of what does not work and when it happens.
Problem
Possible cause
Solution
The modem does not react.
The drivers have not been
installed correctly.
Remove the drivers and reinstall
them.
The modem makes a
connection, but no data
appears on the screen.
The communication parameters
have not been set correctly.
Check whether all the
communication settings (speed,
data, stop and parity bits) have
been set correctly and are equal
on both sides of the connection.
The system is waiting for you.
Press the <ENTER> button
several times. The remote
system may be waiting until it
has received data from you
before sending anything.
The modem calls, but no
connection is made.
Poor connection.
Redial.
Wrong number.
Check the number.
The communication protocol is
wrong.
Contact your service provider for
the correct communication
settings.
There is another call coming in.
Make sure that 'Call Waiting' is
turned off.
The modem experiences
errors when connecting to a
remote modem.
Poor connection.
Redial.
The error message 'No Dial
Tone' is displayed.
The telephone line is in use.
Wait until the line is free.
The telephone line does not
work.
Test using the normal telephone
and make the necessary repairs.
The dial tone is different.
Switch off dial tone detection
(see chapter 4.2).
